NGSConnex User Guide

Can't Log In

Change/Forgot My Password

If you attempt to log in and enter your User ID and/or password incorrectly the first time the following message will display:

Image of the NGSConnex log in page with a message displayed indicating the user either entered an invalid User ID or Password.

If you attempt to log in and enter your User ID and or password incorrectly twice in a row the following message will display.

Image of NGSConnex log in with a message displayed indicating third failed attempt. ​​​​​​​

If you attempt to log in three times unsuccessfully in a two-hour window the account will be locked. The following message will display.

Image of the Log in page in NGSConnex with a message displayed indicated second failed login attempt.

If your account is locked because you have more than three invalid log in attempts within a two hour period, you will be required to wait a minimum of 15-minutes before attempting to log in again. If you do not wait a minimum of 15-minutes your account will be locked for 180-minutes.

You must change your NGSConnex password at least once every 60 days. This is a CMS security requirement to have online access to protected health information.

You can reset or change the password by selecting the Can’t Log In link on the NGSMedicare combined landing page.

Image of Log Into NGSConnex with a yellow arrow pointing to the 'Can't Log In' link.

  1. Select the Change/Forgot My Password link.

Image of the Change/Forgot my Password link with a yellow arrow pointing to it.

  1. Enter the User ID associated with your NGSConnex account.
  2. Select the Get User Info button.

Image of the screen asking for the User ID for NGSConnex to reset password.

  1. Enter the answer for your Challenge Question. The Challenge Question answer is not case sensitive.
  2. Select the Validate Answer button.

Image of the Challenge Question displayed with the field to enter the response to the Challenge Question with a yellow arrow pointing to the field and a yellow arrow pointing to Validate Answer.

  1. The Change Password screen will display.

Image of the New Password and Confirm Password fields displayed with a yellow arrow pointing to the Save Changes button.

  1. Select the Save Changes button. You will then be able to log into NGSConnex with your User ID and Password.

I Forgot My User ID

If you attempt to log into NGSConnex but don’t remember your User ID, you can locate it by selecting the Can’t Log In link on the NGSMedicare combined landing page.

Image of Log Into NGSConnex with a yellow arrow pointing to the 'Can't Log In' link.

  1. Select I forgot my User ID (4 Alpha 3 Numeric) link.
  2. Enter the Email Address associated with your User ID.
  3. Select the Find User ID button.
  4. If the email entered is associated with a registered NGSConnex User ID, we will email the User ID on file to you.

Image of the NGSMediare.com combined landing page with the Can't Log In link selected, Forgot My User ID link selected and the screen requesting the User ID email address. A Yellow arrow is pointing to the Find User ID button.