Provider Self-Service Tools

NGSConnex.com: Online Access to Medicare Transactions That Can Save Time & Money!

NGSConnex is our online self-service portal that allows you to access and submit information in a secure, protected environment. Every new provider or their staff should register to take advantage of all the features offered including: beneficiary eligibility, claim status, financial information, appeal, and inquiry submissions to name a few. To learn more about creating an account and using NGSConnex, select Resources > NGSConnex to access the home page or visit our YouTube channel.

Interactive Voice Response System (IVR)

The IVR is available 24 hours a day, seven days a week (though some transactions are limited based on other system’s availability). You will use the IVR to obtain information such as patient eligibility, claim status, deductibles, check information, and other general information. To learn more and find your IVR phone number on our website, select Resources > Contact Us and select the Interactive Voice Response System link.   

NGSMedicare.com

Our website contains the instructions, information and tools you’ll need for doing business with us. 

• Email Updates
  • National Government Services maintains a free electronic mailing list to notify you via email of all changes and important, time sensitive Medicare information. Sign up for our Email Updates program today by selecting the Subscribe to Email Updates link under the search box at the top right of our website.
• Medical Policy Center
  • The Medicare Policy Center contains information about various coverage issues. New providers should be aware of all National Government Services’ LCDs, as well as the CMS NCDs. Select Resources > Medical Policies to access this section of our website.
• Electronic Data Interchange (EDI)
  • Providers are required to submit claims electronically with limited exceptions. Providers are also encouraged to sign up to receive ERA notices. To access enrollment information for electronic products and services, please select Resources > EDI Enrollment.
• Immediate Recoupment of Medicare Overpayments
  • Providers are encouraged to submit a one-time request for permanent immediate recoupment of any future Medicare overpayments.This allows National Government Services to deduct the overpayment amount from future payments for approved to pay claims. This also avoids interest accrual as long as the overpayment is satisfied by the due date. To access information, please visit the Resources > Overpayment > Request an Immediate Recoupment section of our website.
• CMS Website Links
  •  As a newly-certified provider, we encourage you to visit the CMS website to access more resources. You can obtain direct links from our website to important CMS resources on the CMS Links page.

Educational Offerings

YouTube

The National Government Services YouTube channel provides educational videos for Medicare providers. Enjoy a number of informational YouTube videos published by NGS and CMS including website navigation, NGSConnex and much more.

Training Events

National Government Services offers educational events throughout the year. All upcoming events can be found on the Events section of our website. New providers and recently hired billing staff should check this section regularly as new offerings are frequently added.

Educational Manuals 

Review a selection of training manuals and guides developed by National Government Services that include eduational materials and access to key resources on other Medicare-related sites in the Education > Manuals section of our website. 

Medicare Topics

Visit Medicare Topics within the Education section of our website for a wide variety of information including care management, modifiers, telehealth, documentation and much more. Medicare Topics provide the information and resources you need to understand the Medicare benefit and proper billing processes to ensure you are submitting your claim correctly the first time.  

Medicare University

National Government Services has developed CBT courses in our self-paced education portal, Medicare University (MU). This portal allows you to complete courses at your own pace when it is convenient for you. You can access MU directly at http://www.medicareuniversity.com or by selecting the Medicare University link found under Apps in the header section of our website.

As a result of the effects of 2019 Novel Coronavirus (COVID-19), a national emergency exists. At National Government Services, the health and well-being of our beneficiaries, providers, our associates and communities is our top priority. We understand the concern and uncertainty you may be experiencing and we are committed to being responsive to the needs of our partners and associates as situations evolve.

We want to assure you, NGS is prepared to provide the same level of service you have come to expect from us during this national crisis. Our priority is our beneficiaries, providers, our associates and communities we serve. Stay up-to-date and learn more here.

NGSConnex is a free, secure, web-based application developed by National Government Services just for you! NGSConnex provides access to a wide array of self-service functions that save you time and money, such as:

• Obtain beneficiary eligibility information
• Query for your claims status
• Initiate and check the status of redetermination and reopening requests
• View your provider demographic information
• Query for your financial data
• Submit documents for an Additional Documentation Request
• Submit claims
• And More!