- Tips for Success
- Tips for Success
- Phonetic Alphabet
- Phonetic Alphabet
- Using Touch-Tone
- Using Touch-Tone
- Main Menu Options
- Main Menu Options
- Fast Track Access
- Fast Track Access
- Eligibility <1>
- Eligibility <1>
- Claim Status <2>
- Claim Status <2>
- Checks <3>
- Checks <3>
- Offsets <4>
- Remittance Statements <4>
- Pricing <5>
- Provider Enrollment <6>
- Provider Enrollment <5>
- Patient Status <6>
- Appeal Status <7>
- Appeals <7>
- General Information <8>
- General Information <8>
- Other Options <9>
General Information <8>
When the general information option is selected, the IVR will prompt you to choose from the following options:
- Phone numbers
- Addresses
- Appeal rights
- Hours of Operation
When the Phone Numbers option is selected, a submenu will provide a list of the most commonly requested telephone numbers.
When the Addresses option is selected, a submenu will provide a list of the most commonly requested addresses.
When the Appeal Rights option is selected, the IVR will play a static voice segment that discusses appeal rights instructions.
When the Hours of Operation option is selected, the IVR will provide the hours of operation for our Customer Service area.
General Information Navigation
| Voice | TouchâTone Entry |
|---|---|
| Phone Numbers | 1 |
| Addresses | 2 |
| Appeal Rights | 3 |
| Hours of Operation | 4 |
| Repeat | # |
| Help | * |