- Tips for Success
- Tips for Success
- Phonetic Alphabet
- Phonetic Alphabet
- Using Touch-Tone
- Using Touch-Tone
- Interactive Voice Response Touch-Tone Instructions
- Main Menu Options
- Main Menu Options
- Fast Track Access
- Fast Track Access
- Eligibility
- Claim Status <2>
- Claim Status <2>
- Checks <3>
- Checks <3>
- Offsets <4>
- Remittance Statements <4>
- Pricing <5>
- Provider Enrollment <6>
- Patient Status <6>
- Appeal Status <7>
- Appeals <7>
- General Information <8>
- General Information <8>
- Other Options <9>
Main Menu Options
The main menu and subsequent menus can be navigated by using your voice or using touch‐tone on your telephone keypad. You can also use touch‐tone entry for provider numbers, Medicare numbers, dates of service, dates of birth, and beneficiary names. Touch‐tone instructions and examples are also included in this guide.
Part A IVR Telephone Numbers
| State | IVR Number |
|---|---|
| Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont | 877-567-7205 |
| Illinois, Minnesota, Wisconsin | 877-309-4290 |
Select the option for a complete list of elements required from the caller and the information that the caller will hear back from the IVR system.
| Voice Command | Touch‐Tone Entry |
|---|---|
| Eligibility information and Patient Status are no longer available in the IVR. You may use NGSConnex, our secure provider portal for this information. | |
| Claim Status* | 2 |
| Checks | 3 |
| Remittance Statements | 4 |
| Provider Enrollment Status | 5 |
| Appeal Status | 7 |
| General Information (available 24 hours) | 8 |
| More Options | 9 |
| Repeat | * |
*Users can skip the next topic within Claim Status by pressing the 9 on the keypad.
Additional Information
Once you supply the PTAN, NPI and TIN for the first selection, you will not have to provide this information again for any of the other options for the duration of your call.
Revised 7/17/2025