- Tips for Success
- Tips for Success
- Phonetic Alphabet
- Phonetic Alphabet
- Using Touch-Tone
- Using Touch-Tone
- Main Menu Options
- Main Menu Options
- Fast Track Access
- Fast Track Access
- Eligibility <1>
- Eligibility <1>
- Claim Status <2>
- Claim Status <2>
- Checks <3>
- Checks <3>
- Offsets <4>
- Remittance Statements <4>
- Pricing <5>
- Provider Enrollment <6>
- Provider Enrollment <5>
- Patient Status <6>
- Appeal Status <7>
- Appeals <7>
- General Information <8>
- General Information <8>
- Other Options <9>
Main Menu Options
The main menu and subsequent menus can be navigated by using your voice or using touch‐tone on your telephone keypad. You can also use touch‐tone entry for provider numbers, Medicare numbers, dates of service, dates of birth, and beneficiary names. Touch‐tone instructions and examples are also included in this guide.
Select the option for a complete list of elements required from the caller and the information that the caller will hear back from the IVR.
Part A IVR Telephone Numbers
State | IVR Number |
---|---|
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont | 877-567-7205 |
Illinois, Minnesota, Wisconsin | 877-309-4290 |
Select the option for a complete list of elements required from the caller and the information that the caller will hear back from the IVR system.
Voice Eligibility | Touch‐Tone Entry |
---|---|
Eligibility (available 24 hours)* | 1 |
Claim Status* | 2 |
Checks | 3 |
Remittance Statements | 4 |
Provider Enrollment Status | 5 |
Patient Status | 6 |
Appeal Status | 7 |
General Information (available 24 hours) | 8 |
More Options | 9 |
Help | * |
*Users are able to barge to the next topic within Eligibility and Claim Status by pressing the 9 on the keypad.
Additional Information
Once you supply the PTAN, NPI and TIN for the first selection, you will not have to provide this information again for any of the other options for the duration of your call.
A termed provider will be able to access all IVR menu options except Eligibility.