Checks <3>

Table of Contents

• Checks <3>
• My Checks Information
• Checks Navigation
  • Check Number
  • Check Status
  • Earnings-to-Date
• [Return to Top]

Checks <3>

• If you are part of a group, remember to use the group NPI, PTAN and TIN for authentication purposes.

Upon selecting Checks, the provider will need to authenticate the following information:

• NPI
• PTAN
• Last five digits of the TIN

Next, a submenu will offer My Checks Information (touch‐tone 1) or My Earnings-to‐Date (touch‐tone 2).

My Earnings-to-Date navigation information :

Voice	Touch‐Tone Entry
Repeat	1
Change PTAN	2
Help	*

Please note that the My Earnings-to-Date option will provide the total earnings for the year.

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My Checks Information

When you select My Checks Information, the IVR will search based on one of the following options:

Voice	Touch‐Tone Entry
Check Number	1
Status	2
Range of Dates	3
Repeat	#
Help	*

The IVR will supply the following, if applicable:

• Total number of checks found
• Check number
• Issue date
• Check amount
• Check status (cashed/cancelled/voided/outstanding)
• Cashed date
• Last activity date

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Checks Navigation

Below is the navigation for all submenus in Checks.

Check Number

Voice	Touch‐Tone Entry
Repeat	#
Change Check Number	2
Change PTAN	4
Change NPI	5
Help	*

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Check Status

The IVR will ask which check status you want to search by:

Voice	Touch‐Tone Entry
Repeat	#
Outstanding	1
Cashed	2
Voided	3
Help	*

You can navigate through Check Status and Date Range submenus with the following guide:

Voice	Touch‐Tone Entry
Repeat	#
Next Check	2
Previous Check	3
Change the Date	4
Change the Status	5
Change the PTAN	7
Change the NPI	8
Help	*

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Earnings-to-Date

When the Earnings‐to‐Date option is selected, the IVR will supply the following:

• Month‐to‐date earnings
• Year‐to‐date earnings
• Current approved‐to‐pay amount

Voice	Touch‐Tone Entry
Repeat	#
Change PTAN	2
Help	*