Fast Track Access

You will be prompted for the fast-track access when you use a feature that requires provider authentication (NPI, PTAN, TIN). 

• Features: Claim Status, Checks, Remittance Statements, Appeal Status

You can obtain a code after you complete the provider authentication for the first time each day, then you can use the code for the remainder of the day to bypass provider authentication. Daily codes expire at midnight (Eastern Time Zone).

When you use features in the IVR that require provider authentication (NPI, PTAN, and TIN), the IVR will ask you if you already have today's Fast Track Code.

• If you say ‘Yes’, the IVR will ask you to enter the code. (You can speak or use touch-tone followed by the # key to enter the code).
  • Once you enter the valid code, you'll bypass provider authentication and continue in the IVR.
• If you say ‘No’, the IVR will requireyou authenticate your NPI, PTAN, and TIN. Then you will be asked if you would like today’s code.
  • If you say ‘Yes’, the IVR will give you the code that you can use for the rest of the day (the codes expire daily at midnight (Eastern Time Zone)).
• You may decline the fast-track code and authenticate your NPI, PTAN, and TIN for every call.

Note: You can get the Fast Track Access code for one NPI/PTAN/TIN combination per call to the IVR. If you have multiple NPIs/PTANs/TINs, you'll need to call the IVR for each combination separately to get the Fast Track Access codes.

Revised 7/17/2025