- Tips for Success
- Tips for Success
- Phonetic Alphabet
- Phonetic Alphabet
- Using Touch-Tone
- Using Touch-Tone
- Main Menu Options
- Main Menu Options
- Fast Track Access
- Fast Track Access
- Eligibility <1>
- Eligibility <1>
- Claim Status <2>
- Claim Status <2>
- Checks <3>
- Checks <3>
- Offsets <4>
- Remittance Statements <4>
- Pricing <5>
- Provider Enrollment <6>
- Provider Enrollment <5>
- Patient Status <6>
- Appeal Status <7>
- Appeals <7>
- General Information <8>
- General Information <8>
- Other Options <9>
Remittance Statements <4>
Upon selecting Remittance Statements, the provider will need to authenticate the following information:
- NPI
- PTAN
- Last five (5) digits of the TIN
When a remittance statement is selected, a submenu will ask if you want information about Remittance Statements (touch-tone 1) or Remittance Remark Codes (touch-tone 2).
In the Remittance Statements selection, the IVR will supply:
- Remittance number
- Total check amount
- Payment breakdown
- Withholding breakdown
| Remittance Statement Navigation Voice | Touch‐Tone Entry |
|---|---|
| Repeat That | # |
| Get Another Remittance | 1 |
| Change NPI | 2 |
| Change PTAN | 3 |
| Help | * |
In the Remittance Remark Codes selection, the IVR will supply:
- Definition of the remittance remark codes
| Remittance Remark Codes Navigation Voice | Touch‐Tone Entry |
|---|---|
| Get Another Code | 1 |
| Help | * |