Main Menu Options

The main menu and subsequent menus can be navigated by using your voice or using touch‐tone on your telephone keypad. You can also use touch‐tone entry for provider numbers, Medicare numbers, PTAN, NPI, TIN, dates of service, date of birth, procedure codes and beneficiary names. Touch‐tone instructions and examples are also included in this guide.

Part B IVR Telephone Numbers

State	IVR Number
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont	877-869-6504
Illinois, Minnesota, Wisconsin	877-908-9499

The first piece of information you need to provide when calling the National Government Services IVR is the state in which you are calling from:

Voice	Touch‐Tone Entry
New York	1
Connecticut	2
Maine	3
Massachusetts	4
New Hampshire	5
Rhode Island	6
Vermont	7
Help	*
Repeat	#

Voice	Touch‐Tone Entry
Illinois	1
Minnesota	2
Wisconsin	3
Help	*
Repeat	#

Select the option for a complete list of elements required from the caller and the information that the caller will hear back from the IVR system.

Voice Eligibility	Touch‐Tone Entry
Eligibility (available 24 hours)*	1
Claim Status	2
Checks	3
Offsets	4
Pricing	5
Provider Enrollment	6
Appeal Status	7
General Information (available 24 hours)	8
Help	*

*Users are able to barge to the next topic within Eligibility and Claim Status by pressing the 9 on the keypad.

Additional Information

Once you supply the PTAN, NPI and TIN for the first selection, you will not have to provide this information again for any of the other options for the duration of your call.

A termed provider will be able to access all IVR menu options except Eligibility.