- Tips for Success
- Tips for Success
- Phonetic Alphabet
- Phonetic Alphabet
- Using Touch-Tone
- Using Touch-Tone
- Main Menu Options
- Main Menu Options
- Fast Track Access
- Fast Track Access
- Eligibility <1>
- Eligibility <1>
- Claim Status <2>
- Claim Status <2>
- Checks <3>
- Checks <3>
- Offsets <4>
- Remittance Statements <4>
- Pricing <5>
- Provider Enrollment <6>
- Provider Enrollment <5>
- Patient Status <6>
- Appeal Status <7>
- Appeals <7>
- General Information <8>
- General Information <8>
- Other Options <9>
General Information <8>
When General Information is selected, the IVR will present the caller with a submenu.
| Voice | Touch-Tone Entry | IVR Supplies |
|---|---|---|
| Phone Numbers | 1 | Commonly requested telephone numbers |
| Addresses | 2 | Commonly requested addresses |
| Hours of operation | 3 | Customer Care and IVR hours |
| Appeal rights | 4 | Part A and Part B Appeal rights information |
| Medicare Advantage | 5 | Medicare Advantage plan name, address, and telephone number (if available) of plan number supplied by caller |