- Tips for Success
- Tips for Success
- Phonetic Alphabet
- Phonetic Alphabet
- Using Touch-Tone
- Using Touch-Tone
- Main Menu Options
- Main Menu Options
- Fast Track Access
- Fast Track Access
- Eligibility <1>
- Eligibility <1>
- Claim Status <2>
- Claim Status <2>
- Checks <3>
- Checks <3>
- Offsets <4>
- Remittance Statements <4>
- Pricing <5>
- Provider Enrollment <6>
- Provider Enrollment <5>
- Patient Status <6>
- Appeal Status <7>
- Appeals <7>
- General Information <8>
- General Information <8>
- Other Options <9>
Checks <3>
- If you are part of a group, remember to use the group NPI, PTAN and TIN for
authentication purposes.
Upon selecting Checks, the provider will need to authenticate the following information:
- NPI
- PTAN
- Last five (5) digits of the TIN
Next, a submenu will offer information about the Last Three Checks (touch‐tone 1) or a Specific Check (touch‐tone 2) and then will request and collect the following elements:
- Check date (for Specific Check only)
Once the authentication elements have been verified, the IVR will supply the following:
- Issue date
- Check amount
- Check number
For check navigation options, refer to the following chart:
| Checks Navigation Voice | Touch‐Tone Entry |
|---|---|
| Repeat That | # |
| Change Check Number | 3 |
| Change PTAN | 4 |
| Change NPI | 5 |
| Help | * |