- ABN Modifiers
- American Medical Association and Current Procedural Terminology
- CMS Forms and Publications
- CMS Regional Offices
- Clinical Lab Improvement Amendment
- Comprehensive Error Rate Testing
- Electronic Health Records
- Electronic Prescribing
- Evaluation and Management Documentation Guidelines
- Federal Register
- Health Insurance Portability and Accountability Act of 1996
- Interactive Voice Response System
- Limitation of Liability (Advance Beneficiary Notice of Noncoverage)
- Local Coverage Determination
- Medically Unlikely Edits
- Medicare Coverage Database
- Medicare Electronic Data Interchange
- Medicare Fraud and Abuse
- Medicare Learning Network®
- Medicare Provider-Supplier Enrollment with NGS
- NGS Internet Resources
- NGSConnex Online Web Application Can Save Time and Money
- NGS Check Provider Enrollment Application Status Tool
- National Correct Coding Initiative
- National Coverage Determination
- National ICD-10-CM-PCS: The Next Generation of Coding
- National Provider Calls and Events
- National Provider Identifier
- National Provider Identifier Registry
- National Uniform Claim Committee
- Open Door Forums
- P.O. Box Mailing Addresses
- Patient Protection and Affordable Care Act of 2010
- Physician Quality Payment Program
- Provider Contact Center
- Provider Enrollment
- Reconsideration (Second Level of Appeal)
- Recovery Audit Program
- Redetermination (First Level of Appeal)
- Skilled Nursing Facility Consolidated Billing
- U.S. Government Printing Office
- Washington Publishing Company
Interactive Voice Response System
The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to utilize those self-service options, such as the IVR.
NGS developed an IVR system to assist you in answering a number of general questions. The IVR uses natural language and text-to-speech technology that responds to your voice. Touch tone is also available throughout the application, as needed.
You can obtain information such as patient eligibility, claim status, deductibles, check information and some general information. Our Provider Contact Center representatives are available to assist you with more complex inquiries that require extra time and attention.
The IVR is maintained on a separate line from our customer care representatives and is available beyond the normal contact center hours. As a result, you have greater access to the information you need when you need it.
Please Note: Based on CMS requirements, if you call a customer care representative with a question that can be answered by the IVR, you will be referred back to the IVR.
| State | IVR Number |
|---|---|
| Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont | 877-869-6504 |
| Illinois, Minnesota, Wisconsin | 877-908-9499 |
The IVR is available 24-hours a day, seven days a week. Menu options that require system access (e.g., the CWF) are limited to that systems availability.
Visit Contact Us, Interactive Voice Response System for more details.
Revised 10/16/2023