EDI Solutions

Password Reset Requirements Checklist

The following information will assist you in successfully resetting your password and eliminate any unnecessary disconnects. You should note that passwords expire every 60 days and can be reset prior to expiration.

The system allots you two minutes from the time you log on to successfully change your password. You should already have your new password prepared to avoid any disconnect.

Passwords must meet the following criteria:

  • May not contain a four letter or greater ‘dictionary’ word, i.e., any word four letters or greater that can be found in a dictionary.
  • A minimum of four characters must be changed in each password reset.
  • May not be changed more than once in any 24 hour rolling period.
  • Be eight (8) characters in length, not more or less
  • Contain a combination of alpha and numeric characters
  • Include at least one (1) uppercase and one (1) lowercase letter (case sensitive)
  • Contain a special character; e.g. @, #, $
  • Be different than the last nine (9) passwords
  • Passwords must not be stored in scripts, files, or applications unless compensating controls are in place

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Posted 9/19/2022

Helpful Resources

EDI Front End Rejection Code Lookup Tool
Reset My EDI Password

Contact the EDI Help Desk

877-273-4334

Available by phone or email Monday–Friday*
8:00 a.m.–5:00 p.m. ET
8:00 a.m.–4:00 p.m. CT

* Closed for training on the 2nd and 4th Friday of the month.
12:00 p.m.–4:00 p.m. ET
11:00 a.m.–3:00 p.m. CT

Form(s) you'll need:

EDI Email Inquiry Form

Helpful Resources

EDI Front End Rejection Code Lookup Tool
Reset My EDI Password

Contact the EDI Help Desk

888-379-9132

Available by phone or email Monday–Friday*
8:00 a.m.–5:00 p.m. ET
8:00 a.m.–4:00 p.m. CT

* Closed for training on the 2nd and 4th Friday of the month.
12:00 p.m.–4:00 p.m. ET
11:00 a.m.–3:00 p.m. CT

Form(s) you'll need:

EDI Email Inquiry Form