Self-Service Pulse: What You Need To Know This Week
As your MAC, National Government Services wants to provide you with a comprehensive source containing the most current information available for our self-service tools.
Are You Using Up-to-Date National Government Services Forms?
You can find the most up-to-date forms on our website. Select Resources on the top navigation. Select Forms from the dropdown.
NGSConnex Resources
Did you know that you can find resources, including a detailed step-by-step user guide to help you navigate NGSConnex?
NGSConnex offers streamlined navigation that is easier to use and understand but if you need additional help you can locate that before you login to NGSConnex on the login page by selecting Helpful Links.
You can also access the NGSConnex User Guide and other helpful resources after you login from the NGSConnex homepage by selecting the Resources button.
Your Medicare University Profile
Have you changed jobs? Has your email address changed? Each Medicare University student has a unique profile. You should keep your profile current and up-to-date at all times to experience all the benefits Medicare University has to offer. Use the Edit Profile form to update your personal information or change your password.
To update your Medicare University profile, follow these three steps:
Step 1: Log in to Medicare University. The Medicare University home page will display.
Step 2: Click Edit Profile (upper right corner). The Edit Profile window will open.
Step 3: Edit the information in the applicable fields, as necessary.
If you have created multiple Medicare University accounts, we can merge them for you. Just send an email to medicare.university@anthem.com and request we merge your accounts. Please provide your telephone number in case we need to contact you.
Credit Balance Report Status Feature Available in the IVR System
This feature will allow you to call the IVR for credit balance report receipt status when you submit a credit balance report via mail or fax. Note that NGSConnex submissions are not included in this IVR feature as you can confirm receipt for NGSConnex submissions directly in the portal.
Here’s How It Works
When you call the IVR, simply say “More Options” (or press 9) from the Main Menu. Then say “Credit Balance Report” (or press 2). Once you authenticate your NPI, PTAN and TIN the IVR will provide you with the most recent credit balance report receipt status.
The IVR will look for the most recently received credit balance report. If the IVR plays back the credit balance receipt date for an older submission (e.g., April submission) and you are calling to check on the credit balance report submission for the current quarter (e.g., July submission), confirm if it has been a full ten days since your submission. If it has been more than 10 days, resubmit the credit balance report. If it has been less than ten days, wait the full ten days and then call back to check the status again.
Note: If there are any issues with the received credit balance report, the submitter will be contacted directly by our Overpayment Recovery Unit. The Provider Contact Center will not be able to provide any additional information.
For additional information on the credit balance report, please select Overpayment on the our website.
Refer to the IVR User Guide for all features available in the IVR:
How to View Outstanding Overpayments in NGSConnex
Watch this three-minute video to learn how to view outstanding overpayments in NGSConnex.
Posted 4/15/2024