Self-Service Pulse: What You Need To Know ThisWeek
As your MAC, National Government Services wants to provide you with a comprehensive source containing the most current information available for our self-service tools.
You Asked, We Listened, We Delivered: Redesigned Events Page Live
We’re always looking for and appreciate feedback from our providers. Your ideas and recommendations help drive improvements to our website.
Providers suggested that we display the events in a list and show more on the same page. We listened and are excited to share that we’ve implemented these changes. Now you’ll see more events at a glance making it easier to plan ahead.
On the events page you have the option to search events by:
- Keyword (e.g. NGSConnex, enrollment, revalidation)
- Date range (from date and to date)
- Current and Past Events
Events are now display in a list and show more on the same page. Here you can obtain handouts and register for the event.
Meaning of the icons:
- Handout available
- Waiting for handout to be posted
- No handout will be given for this event.
To display more information on the event, select the dropdown navigation arrow.
Visit our Events page to see more.
NGSConnex – Part A Quarterly Credit Balance Report Submission and Status Information
Part A Quarterly Credit Balance Reports for the quarter ending 3/31/2024 will be available for submission beginning 4/1/2024.;
Did you know that Part A providers have the option to complete the required quarterly Credit Balance Reports electronically via NGSConnex, including the Certification page with no need to fax anything to complete the process?
To submit a quarterly Credit Balance report or check status of receipt of your quarterly Credit Balance Report follow these steps:
- Click the Financials button on the home page.
- Click the Select button next to the applicable provider account you are submitting the Credit Balance Report for.
- Select Credit Balance Report using the drop-down arrow from the Financial Options menu.
If the quarterly Credit Balance Report is submitted electronically via NGSConnex, the Credit Balance Report Submission panel will provide a history of previously submitted credit balance reports for the provider account selected. The Submitted Date/Time will reflect the date of receipt. You will also receive an email acknowledgement to confirm receipt.
If you mailed or faxed your quarterly Credit Balance Report or faxed the signed Certification page you can verify receipt in NGSConnex in the Last Received Date panel.
Computer-Based Training Course on Patient Registration
Patient screening is a vital step critical to every type of practice. Providers should establish a process to adequately screen all types of patients. Your front office staff plays a key role in the success of claims being filed correctly and timely, based on a few minutes spent up-front with the patient or the patient's responsible party. These tasks handled by the front office personnel or person who receives initial patient information become vital to the efficiency and financial welfare of the health care organization to which they belong.
The Patient Registration Screening CBT will provide you with an understanding of how important the front office staff is in the success of claims being filed correctly. Start this course now at Medicare University and select PTB-C-0053.
Part A Providers Using the IVR for Claim Line Denial Details
As a Part A provider, you are able to obtain details on claim lines that have denied via the IVR. You will access the Claim Details under the Claims option (touchtone 2). After hearing information on noncovered charges, providers will have the option to hear additional information on the noncovered charges. Providers will be able to obtain:
- Revenue code
- Procedure code, if applicable
- Total line item charged
- Noncovered charge
- Liability of noncovered charged
- Denial reason code and description
Refer to the Part A IVR User Guide for all components available via the Claims option
Home Health Billing Series (Part 3): The Notice of Admission
The third video in this series details the information required when billing the home health NOA. We walk through the required fields that must be completed when submitting the NOA electronically (837I format) or via DDE, and how to correct an NOA when submitted with incorrect information.
Posted 3/18/2024