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Posting Date: 08/25/2022
Use Our Provider Self-Service Tools To Spend Less Time on the Phone
Use Our Provider Self-Service Tools To Spend Less Time on the Phone Did you know our PCC experiences high call volumes at the beginning and the ending of each month? To avoid experiencing prolonged hold times, you can use our provider [...]
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Posting Date: 03/26/2021
Main Menu Options
table, td, th table { border-collapse: collapse; width: 50%; } Main Menu Options The main menu and subsequent menus can be navigated by using your voice or using touch‐tone on your telephone keypad. You can also use touch‐tone entry for [...]
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Posting Date: 04/23/2024
Missing/Incomplete/Invalid Patient Identifier Remark Code N382
Missing/Incomplete/Invalid Patient Identifier Remark Code N382 If you receive a denial on your remittance with remark code ‘N382’ Missing/Incomplete/Invalid Patient Identifier, please use NGSConnex self-service option to verify the MBI number [...]
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Posting Date: 11/19/2024
Interactive Voice Response Touch-Tone Instructions
Interactive Voice Response Touch-Tone Instructions Alpha-Numeric Touch-Tone Entries Use this function to enter elements that contain both alpha and numeric characters. Each button on a telephone keypad has a corresponding set of letters. Each [...]
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