[RESOLVED] NGSConnex and IVR Experiencing Outages

We were experiencing outages with our web portal, NGSConnex and the IVR System. Part B providers were unable to check claim status, appeal status or submit appeal and reopening requests via NGSConnex and were unable to check claim status and appeal status via the IVR. This issue is now resolved. We apologize for any inconvenience this may cause.

Revised 7/15/2025