Provider Contact Center – Make the Most of Your Call

As of 5/1/2025, the Provider Contact Center (PCC) will service one PTAN/NPI combination per call. Before calling the PCC, make the most of your call by ensuring you have all authentication details ready: PTAN, NPI, last 5-digits of the Tax ID, as well as the beneficiary information from the relevant claim you are questioning including Beneficiary Last Name, First Initial, and DOS.

For claim specific questions, ensure you are authenticating with the exact billing PTAN the claim is billed for. Effective 6/7/2025 you will be asked to call back and reauthenticate if needed.

We recommend using NGSConnex, our complimentary and secure self-service portal, to check beneficiary eligibility, claim status, and more. To enroll, visit: NGSConnex User Guide.

Revised 5/7/2025