Provider Contact Center Voice Recognition Feature

We’ve identified an issue affecting the voice recognition feature on our Provider Customer Service lines. This may result in the system not accurately processing voice commands.
 
We are working on correcting this. If you are experiencing this issue, we recommend that you switch to touch tone. Need help converting an alpha character? Click here for our IVR Conversion Tools.
 
We apologize for any inconvenience this may cause and appreciate your patience.

Posted 8/12/2025