Medicare University Frequently Asked Questions
- Who handles Medicare University?
- What is Medicare University?
- Where can someone view the educational opportunities offered by MU?
- Who should attend MU training opportunities?
- What are the costs to participate in an MU training event?
- Is registration required for a live seminar, teleconference or webinar listed on the training "Events" tab?
- Is registration required for a CBT course?
- Can anyone register for any training event?
- How long does it take to complete an MU CBT course?
- Are there certificates or credits earned for attending MU training events?
- How are MUCs recorded and tracked?
- When should I record my MUCs?
- What are the advantages of self-reporting my attendance at a National Government Services MU training event?
- What do I do when I haven’t received my certificate of completion?
- How do I identify the courses within MU?
- What should I do when MU doesn’t recognize my user ID?
- Can I edit my email address for MU?
- When I enter my “Course Code” I get the pop-up message “You may have entered the wrong credit code. PLEASE TRY THE CODE AGAIN” what do I do?
- I registered for a course and when I launch it is asking for a code. How do I obtain the code?
- Does MU offer any degree programs?
- Can I get credit from the American Academy of Professional Coders for attending MUs teleconferences, webinars, face-to-face events and CBT courses?
- Who handles Medicare University?
MU is created and operated by National Government Services.
- What is Medicare University?
MU is an established educational program which is designed to provide a broad variety of Medicare-related training to meet the needs of Medicare health care providers and suppliers. Simply stated, we offer a variety of teleconferences, webinars, CBT courses and live seminars throughout the year to provide educational sessions on Medicare-related topics including rules and regulations.
- Where can someone view the educational opportunities offered by MU?
There are two types of educational opportunities offered by MU:
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- CBTs and
- Webinars, teleconferences and live seminars/face-to-face training events
For a current list of CBTs offered through MU, please review the MU Course List. To learn about upcoming live events, webinars and teleconferences, select the "Events" tab.
- Who should attend MU training opportunities?
Nearly everyone employed by a Medicare health care provider or supplier would likely benefit from attending our training events. We encourage you to continually monitor the "Events" tab for webinars, teleconferences and live event offerings and the MU CBT program to review the wide range of available educational opportunities.
MU offers beginner-level training opportunities; such as:
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- PTB-C-0054: The ABCs and Ds of Medicare
- PTA-C-0029: Fundamentals of Medicare, Part 1 of 2
- PTA-C-0031: Fundamentals of Medicare, Part 2 of 2
- FQC-C-0001 Federally Qualified Health Center 101
- RHH-C-0034: Hospice Basics Module I
- RHH-C-0035: Hospice Basics Module II
These courses are great for new associates. Separate training events for physicians, nurses, billing staff and coders are also available. Many teleconferences and webinars are one-hour sessions and are often scheduled during lunchtime when it’s convenient for many to participate. There are opportunities to ask questions to our staff. Many people enjoy taking our MU CBT classes because they are available 24/7 and self-paced. With all the changes that occur within the Medicare Program, MU works to offer education on new topics as they arise.
- What are the costs to participate in an MU training event?
All of the teleconferences, webinars, CBTs and most of our face-to-face seminars are free. The only cost is the investment of your time. While a few of the live seminars may charge a modest fee, it is usually under $100 for a one-day training event. We believe MU is the best value for a well-rounded Medicare education.
- Is registration required for a live seminar, teleconference or webinar listed on the "Events" tab?
Yes. After viewing the "Events" tab, select the training event (live event, teleconference or webinar) you wish to attend. Simply click the registration button and complete the requested information. Upon successful registration, a confirmation email is sent to the email address provided that includes a unique participant registration link. Each individual needs to register and use their specific link to join the session in order to receive associated credits.
- Is registration required for a CBT course?
Yes. First time visitors to MU will be asked to create a profile, which includes creating a user name and password. Returning users simply enter their user name and password. There is no fee for taking any of these CBTs and all CBTs are available 24/7 for your convenience. New courses are constantly being developed. Providers and suppliers should register for the our Email Updates program in order to receive information when new CBTs are available.
- Can anyone register for any training event?
Yes. When viewing the "Events" tab, please remember you are only viewing live seminars, webinars and teleconferences for the line of business (i.e., Part A, Part B, FQHC, HHH) you selected when you initially entered the website.
- How long does it take to complete an MU CBT course?
On average it should take approximately one hour for each CBT course. Registrants do have the ability to suspend the CBT in the middle of the course and resume the course at a more convenient time.
- Are there certificates or credits earned for attending MU training events?
Each seminar, teleconference, and webinar is assigned a training event number.
The information to self-report webinar attendance is emailed to you about an hour after the webinar ends. Sometimes the emails from GoToWebinar end up in an attendees spam/junk folder or get returned as undeliverable. What you need to do is put @gotowebinar.com in your email software as a safe sender.
- How are MUCs recorded and tracked?
All CBT courses located in MU are automatically tracked. Within MU, each user can print a transcript which lists all completed courses. However, in order for MU to track any NGS-sponsored seminars, teleconferences or webinars attended, each user must self-report their attendance within MU.
- When should I record my MUCs?
You have one year days after a training event (live seminar, teleconference or webinar) has ended to logon to the MU and select the appropriate course “Self Reporting for (Name of Training Event)” and enter your training event number. We encourage you to report your attendance as soon as possible once the event has concluded. CBT MUCs are automatically recorded once you have completed the course.
- What are the advantages of self-reporting my attendance at a National Government Services MU training event?
There are several good reasons to self-report attendance. One big advantage is that each user can print a report card while on MU which offers a summary of all training events—including the number of MUCs earned. You can use this report to demonstrate to your manager your efforts to continue to keep informed and educated on the many aspects of the Medicare Program. Another advantage is that this report may be required by other associations or organizations as part of your ongoing educational certification requirements. A third reason for self-reporting attendance is to be awarded the NGS associate’s or bachelor’s MU certificate once you have accumulated the required MUCs.
Please send emails to Medicare.University@anthem.com.
- What do I do when I haven’t received my certificate of completion?
Once you have completed the self-reporting or CBT, an email will be sent to the email address on file within MU. If you did not receive an email from Medicare.University@anthem.com, please check your SPAM or junk email folder to see if by chance it was placed there. If you receive an e-mail but there is no certificate attached, most likely the email filter stripped it and you should contact your Information Technology Department before requesting another certificate. If it isn’t in the SPAM or junk email folder, then please email the Medicare.University@anthem.com mailbox.
- How do I identify the courses within MU?
The courses within MU are broken down per contract and/or self-reporting. To identify the courses, look at the course ID. Course definitions are as follows:
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- AA-C-##### Identifies self-reporting courses; these courses should be accessed after you have attended a training event (teleconference, webinar, or live seminar) by NGS
- PTA-C-#### Identifies CBTs created for the Part A community
- PTB-C-#### Identifies CBTs created for the Part B community
- RHH-C-#### Identifies CBTs created for the HHH community
- FQC-C-#### Identifies CBTs created for the FQHC community
Note: We may add additional course IDs to MU. When these course IDs are added, information is sent via Self Service Pulse Email Update. To ensure you receive these updates, please register for our Email Updates program today.
- What should I do when MU doesn’t recognize my user ID?
When MU doesn’t recognize your user ID, select the Forgotten User Name or Password link on the MU login home page. Make sure to enter the email address you originally entered when setting up your MU account.
- Can I edit my email address for MU?
After logging into MU, users can select the Updating Your Profile link located in the top-right corner. To receive your completion certificates your email address must be valid.
- When I enter my “Course Code” I get the pop-up message “You may have entered the wrong credit code. PLEASE TRY THE CODE AGAIN” what do I do?
With some browsers you need to click on the get credit button twice for the code to accept.
- I registered for a course and when I launch it is asking for a code. How do I obtain the code?
The course you are trying to access (starts with AA-C) is a self-reporting course and unless you registered and attended that live event you would not receive that code. AA-C courses are for self-reporting purposes only; there is no content. If you would like to obtain a copy of the presentation provided (within the past three months); access our “Events” and scroll down to the “Past Events” listing.
- Does MU offer any degree programs?
MUCs are offered for the majority of teleconferences, webinars, face-to-face events and CBT courses. NGS awards you with an associate certificate from MU once you have completed and recorded 60 MUCs. When you complete and record 120 hours of MUCs, you earn a bachelor’s certificate from MU.
To obtain your certificate, you must email Medicare University with your user name and the requested certificate.
- Can I get credit from the American Academy of Professional Coders for attending MUs teleconferences, webinars, face-to-face events and CBT courses?
All NGS POE attendees can receive 1 CEU from the AAPC for every hour of National Government Services education received. This includes webinars, teleconferences, live events and CBT. Please save your completion email from your event as AAPC performs audits. If you are accredited with a professional organization other than AAPC, and you plan to request continuing education credit, please contact your organization not National Government Services with your questions concerning CEUs.
On the AAPC website select:
- Do you have the index / catalog number? Select “No”
- Under Credit Type: Select CMS/MAC sponsored
- Fill in the other required information
- Upload a copy of the proof of attendance email that you received from GoToWebinar after the webinar was completed.
- Select Save