Observance of Juneteenth Holiday

In observance of Juneteenth, the National Government Services offices will be closed on Thursday, 6/19/2025. This includes the following departments:

• EDI Help Desk*
• Provider Contact Center
• Provider Enrollment Line and
• Telephone Reopening Unit

*Electronic claim files transmitted after 4:00 p.m. CT/5:00 p.m. ET on 6/18/2025 will have a claim receipt date of 6/20/2025. EDI front-end acknowledgement transactions will be created as expected as EDI claim files are received. The FISS DDE Provider Online System will be available during regular hours. While FISS/DDE will be available, there will be no support available to respond to any issues.

Providers will be able to access NGSConnex and use the IVR. For the IVR phone number applicable to your state, please refer to Contact Us on our website located in the top blue header, then select “Interactive Voice Response (IVR).”

Our offices will reopen on Friday, 6/20/2025 for normal business hours.

Posted 6/4/2025