[URGENT] NGSConnex and Interactive Voice Response System Experiencing Intermittent Issues

We are experiencing intermittent outages with NGSConnex and the IVR. In some cases, the IVR may not play back information when claim status is requested.

In some cases when a provider account is selected to perform a transaction such as ‘Eligibility Lookup, Claim Status Lookup, etc. in NGSConnex some providers are receiving a ‘System Maintenance’ error message.

You do not need to report these issues to our Provider Contact Center. We are working to resolve the issue. Please look for Email Updates on the status of this issue. We apologize for any inconvenience this may cause.

Posted 5/19/2025