Observance of Memorial Day 2025

In observance of Memorial Day 2025, our offices will be closed Friday, 5/23/2025 and Monday, 5/26/2025.

Note: EDI claim files transmitted after 4:00 p.m. CT/5:00 p.m. ET on 5/22/2025 will have a claim receipt date of 5/27/2025. EDI front-end acknowledgement transactions will be created as expected as EDI claim files are received.

The FISS/DDE Provider Online System will be available during normal business hours. While FISS/DDE will be available, there will be no support available to respond to any issues.

Providers will be able to access NGSConnex and use the IVR. For the IVR phone number applicable to your state, please refer to the Contact Us section of our website.

Our offices will reopen on Tuesday, 5/27/2025 for normal business hours.

Posted 05/16/2025