NGSConnex Experiencing Intermittent Issues

We are experiencing intermittent outages with NGSConnex. This is impacting Part A providers only. In some cases when a provider account is selected to perform a transaction such as ‘Eligibility Lookup, View Remittance, etc. in NGSConnex some Part A providers are receiving a ‘System Maintenance’ error message.

You do not need to report these issues to our Provider Contact Center. We are working to resolve the issue. Please watch for Email Updates on the status of this issue. We apologize for any inconvenience this may cause.

Posted 4/8/2025