Production Alert Details

Optical Character Recognition Misreading Referring Provider Names

Date Reported:
Provider Types Impacted:

Jurisdiction K and Jurisdiction 6 Part B providers

Reason Code(s):
Claim Coding Impact:

Description of Issue

OCR software is misreading the referring/ ordering provider name (item 17) on some Part B claims.

National Government Services Action

National Government Services is pulling weekly reports from 4/11/2022 to present, to identify claims on which 0021 was denied although valid information had been submitted. These claims will be reprocessed by NGS.

Provider Action

Please watch for future Email Updates for additional information.

Proposed Resolution/Fix

TBD - NGS will continue to run weekly reports and work through impacted claims as quickly as possible.