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October 2023 Release "Dark Days" for the Common Working File Hosts

For the upcoming October 2023 Release:

For Production, CWF will be observing the Gray Day on Thursday, 9/28/2023 and Dark Days starting Friday, 9/29/2023 through Sunday, 10/1/2023 to accommodate the anticipated duration of this activity and to ensure the completion of weekly/monthly/quarterly processing and the installation of the October 2023 Release.

These dark days will limit access to information provided by the interactive voice response IVR system and to our self-service portal, NGSConnex. Providers may experience limited or no access to claims, eligibility, claim overlap, patient status, check inquiry, reopening/redetermination status, offset information and financial claim information.

Posted 8/29/2023