Contact Information

Provider Enrollment

The National Government Services Provider Customer Care Department has direct telephone lines available for provider enrollment inquiries.

Toll-Free Provider Enrollment Numbers

Please use the following toll-free provider enrollment number for your region:

Please Note: Provider enrollment representatives will only be able to assist those listed as the contact person on the application, the provider themselves, and/or the authorized/delegated official for the practice.

State/Region Toll-Free Number Hours of Service
JK: CT, MA, ME, NH, NY, RI, VT 888-379-3807 Monday–Friday:
8:00 a.m.–4:00 p.m.* ET

Closed for training on the 2nd and 4th Friday of the month:
12:00–4:00 p.m. ET
J6: IL, MN, WI 877-908-8476 Monday–Friday:
8:00 a.m.–4:00 p.m.* CT
* Due to heavy volume, the best time to allow us to assist you are 8:00-9:00 a.m. CT

Closed for training on the 2nd and 4th Friday of the month: 
11:00 a.m.‑3:00 p.m. CT

 

State/Region Provider Enrollment Toll-Free Number for COVID-19 Hours of Service
  • JK: CT, ME, MA, NH, NY, RI, VT
  • J6: IL, MN, WI
888-802-3898 Monday–Friday:
 9:00 a.m.–5:00 p.m. ET
8:00 a.m.–4:00 p.m. CT

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When to Contact the Provider Enrollment Lines

Contact the Provider Enrollment line regarding the following:

  • Enrollment status
  • Assistance with the CMS-855 form completion, and
  • Other enrollment-related questions

Questions pertaining to issues other than the above should be directed to the Provider Contact Center.

Please have the following information ready when you call so we can help answer your questions as quickly as possible:

  • Case number (if assigned)
  • PTAN
  • NPI
  • Section of the application you are questioning (if applicable)

Toll-Free Provider Enrollment Numbers

National Government Services offers dedicated telephone lines for provider enrollment inquiries. Please use the toll-free provider enrollment number designated for your region:

Jurisdiction 6

J6 States Phone Number Hours of Service
Part A IL, MN, WI 855-834-5596 Monday–Friday:
8:00 a.m.–4:00 p.m. CT

Closed for training on the 2nd and 4th Friday of the month:
11:00 a.m.‑3:00 p.m. CT
HHH AK, American Samoa, AZ, CA, Guam, HI, ID, MI, MN, NJ, NV, NY, Northern Mariana Islands, OR, Puerto Rico, US Virgin Islands, WA, WI 855-834-5596 Monday–Friday:
8:00 a.m.–4:00 p.m. CT
9:00 a.m.–5:00 p.m ET

Closed for training on the 2nd and 4th Friday of the month:
11:00 a.m.‑3:00 p.m. CT
12:00 p.m.‑4:00 p.m. ET
FQHC AL, AK, AR, American Samoa, CA, CO, DC, DE, FL, GA, Guam, HI, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NE, NV, NJ, NM, NC, Northern Mariana Islands, OH, OK, OR, PA, Puerto Rico, RI, SC, TN, TX, VA, WA, WV, WI 855-834-5596 Monday–Friday:
8:00 a.m.–4:00 p.m. CT
9:00 a.m.–5:00 p.m ET

Closed for training on the 2nd and 4th Friday of the month:
11:00 a.m.‑3:00 p.m. CT
12:00 p.m.‑4:00 p.m. ET


Jurisdiction K

JK States Phone Number Hours of Service
Part A and FQHC CT, MA, ME, NH, NY, RI, VT 855-593-8047 Monday–Friday:
8:00 a.m.–4:00 p.m. ET 

Closed for training on the 2nd and 4th Friday of the month:
12:00-4:00 p.m. ET
HHH CT, MA, ME, NH, RI, VT 855-593-8047 Monday–Friday:
8:00 a.m.–4:00 p.m. ET 

Closed for training on the 2nd and 4th Friday of the month:
12:00-4:00 p.m. ET


Provider Enrollment Toll-Free Number for COVID-19

Jurisdiction States Provider Enrollment Toll-Free Number for COVID-19 Hours of Service
J6 Part A IL, MN, WI 888-802-3898 Monday – Friday:
9:00 a.m. – 5:00 p.m. ET
8:00 a.m. – 4:00 p.m. CT
J6 HHH AK, American Samoa, AZ, CA, Guam, HI, ID, MI, MN, NJ, NV, NY, Northern Mariana Islands, OR, Puerto Rico, US Virgin Islands, WA, WI 888-802-3898 Monday – Friday:
9:00 a.m. – 5:00 p.m. ET
8:00 a.m. – 4:00 p.m. CT
J6 FQHC AL, AK, AR, American Samoa, CA, CO, DC, DE, FL, GA, Guam, HI, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NE, NV, NJ, NM, NC, Northern Mariana Islands, OH, OK, OR, PA, Puerto Rico, RI, SC, TN, TX, VA, WA, WV, WI 888-802-3898 Monday – Friday:
9:00 a.m. – 5:00 p.m. ET
8:00 a.m. – 4:00 p.m. CT
JK Part A and FQHC CT, MA, ME, NH, NY, RI, VT 888-802-3898 Monday – Friday:
9:00 a.m. – 5:00 p.m. ET
8:00 a.m. – 4:00 p.m. CT
JK HHH CT, MA, ME, NH, RI, VT 888-802-3898 Monday – Friday:
9:00 a.m. – 5:00 p.m. ET
8:00 a.m. – 4:00 p.m. CT