Contact Information

Fiscal Intermediary Standard System/Direct Data Entry

DDE is a process that allows remote users online connectivity to the FISS, or mainframe, used by National Government Services to process Medicare claims. FISS/DDE connectivity will allow you to do the following:

  • Enter UB-04 claims
  • Correct electronic claims that were submitted by batch mode
  • Correct claims originally submitted on paper
  • Track all claims through the processing system
  • View the check number, date and amount of your last three payments
  • View a variety of files for inquiry purposes, i.e., diagnosis codes, revenue codes and ANSI reason codes
  • Access the CWF via HIQA to find information on beneficiary entitlement, eligibility and other insurance.

System Requirements

  • A Windows-based personal computer
  • A voice grade telephone line
  • A modem capable of operating at a baud rate of 33.6 KBs or higher
  • A FISS logon ID and Password, assigned by the NGS EDI enrollment department, for each user who needs online access
  • Connectivity to FISS via a network service vendor

Hours of Availability

  • 5:00 a.m.–8:00 p.m. CT, Monday–Friday
  • 6:00 a.m.–9:00 p.m. ET, Monday–Friday
  • 3:00 a.m.–6:00 p.m. PT, Monday–Friday

Saturday Hours

  • 5:00 a.m.–2:00 p.m. CT
  • 6:00 a.m.–3:00 p.m. ET
  • 3:00 a.m.–12:00 p.m. PT

Contact Information/Support

Fiscal Intermediary Standard System/Direct Data Entry

DDE is a process that allows remote users online connectivity to the FISS, or mainframe, used by National Government Services to process Medicare claims. FISS/DDE connectivity will allow you to:

  • Enter UB-04 claims
  • Correct electronic claims that were submitted by batch mode, with the exception of MSP claims
  • Correct claims originally submitted on paper
  • Track all claims through the processing system
  • View the check number, date, and amount of your last three payments
  • View a variety of files for inquiry purposes, i.e., diagnosis codes, revenue codes and ANSI reason codes
  • Access the CWF via HIQA to find information on beneficiary entitlement, eligibility and other insurance

System Requirements

  • A Windows-based personal computer
  • A FISS/DDE logon ID and password, which are assigned by the NGS EDI Enrollment Department, by completing a Part A Logon Request Form
  • Connectivity to FISS/DDE only via a network service vendor

Hours of Availability

  • 5:00 a.m.–8:00 p.m. CT, Monday–Friday
  • 6:00 a.m.–9:00 p.m. ET, Monday–Friday
  • 3:00 a.m.–6:00 p.m. PT, Monday–Friday

Saturday Hours

  • 5:00 a.m.–2:00 p.m. CT
  • 6:00 a.m.–3:00 p.m. ET
  • 3:00 a.m.–12:00 p.m. PT

Contact Information/Support

Related Content

Fiscal Intermediary Standard System/Direct Data Entry

DDE is a process that allows remote users online connectivity to the FISS, or mainframe, used by National Government Services to process Medicare claims. FISS/DDE connectivity will allow you to:

  • Enter UB-04 claims
  • Correct electronic claims that were submitted by batch mode with the exception of MSP claims
  • Correct claims originally submitted on paper
  • Track all claims through the processing system
  • View the check number, date and amount of your last three payments
  • View a variety of files for inquiry purposes, i.e., diagnosis codes, revenue codes and ANSI reason codes
  • Access the CWF via HIQA to find information on beneficiary entitlement, eligibility and other insurance

System Requirements

  • A Windows-based personal computer
  • A FISS Logon ID and Password, which are assigned by the NGS EDI Enrollment Department, by completing a Part A Logon Request Form
  • Connectivity to FISS only via a network service vendor

Hours of Availability

  • 5:00 a.m.–8:00 p.m. CT, Monday–Friday
  • 6:00 a.m.–9:00 p.m. ET, Monday–Friday
  • 3:00 a.m.–6:00 p.m. PT, Monday–Friday

Saturday Hours

  • 5:00 a.m.–2:00 p.m. CT
  • 6:00 a.m.–3:00 p.m. ET
  • 3:00 a.m.–12:00 p.m. PT

Contact Information/Support

Related Content