What to Expect After Registering
Once you have registered with NGSConnex, you will need to request access for the screens in NGSConnex. To do this, you will need to log into NGSConnex with your User name and password you selected during the registration process. Refer to the NGSConnex User Guide for complete steps on requesting access.
LSOs
LSOs approve or deny access for all users within the organization and can reset passwords for users if needed. Follow the step-by-step instructions within the NGSConnex User Guide to obtain the LSO access.
Users
Users have access to the different functions within NGSConnex as approved by their LSO. The LSO for your organization will receive an email to inform them you have requested access, you will receive a copy of the email sent to them. Once the LSO has reviewed and approved your User access you will be able to view information and perform transactions within NGSConnex.
Claim Submission
Part B Providers have the ability to submit claims via NGSConnex. In order to submit claims, go to the EDI Enrollment page and click on Start Enrollment Process. If this process is not completed, Part B Providers will have to use other avenues for claim submission.
Helpful Resources
Log Into NGSConnex
NGSConnex User Guide
NGSConnex Contact Info
866-234-7340
Select Option 2 for NGSConnex Portal access, administration,or site performance assistance.
Hours of Operation*:
Monday-Friday
8:00 a.m-4:00 p.m. ET
*Closed for training on the 2nd and 4th Friday of the month
12:00 p.m.-4:00 p.m. ET
Helpful Resources
Log Into NGSConnex
NGSConnex User Guide
NGSConnex Contact Info
866-837-0241
Select Option 2 for NGSConnex Portal access, administration,or site performance assistance.
Hours of Operation*:
Monday-Friday
8:00 a.m-4:00 p.m. ET
*Closed for training on the 2nd and 4th Friday of the month
12:00 p.m.-4:00 p.m. ET
Helpful Resources
Log Into NGSConnex
NGSConnex User Guide
NGSConnex Contact Info
877-702-0990
Select Option 2 for NGSConnex Portal access, administration,or site performance assistance.
Hours of Operation*:
Monday-Friday
8:00 a.m-4:00 p.m. ET
*Closed for training on the 2nd and 4th Friday of the month
12:00 p.m.-4:00 p.m. ET
Helpful Resources
Log Into NGSConnex
NGSConnex User Guide
NGSConnex Contact Info
888-855-4356
Select Option 2 for NGSConnex Portal access, administration,or site performance assistance.
Hours of Operation*:
Monday-Friday
8:00 a.m-4:00 p.m. ET
*Closed for training on the 2nd and 4th Friday of the month
12:00 p.m.-4:00 p.m. ET
Helpful Resources
Log Into NGSConnex
NGSConnex User Guide
NGSConnex Contact Info
877-702-0990
Select Option 2 for NGSConnex Portal access, administration,or site performance assistance.
Hours of Operation*:
Monday-Friday
8:00 a.m-4:00 p.m. ET
*Closed for training on the 2nd and 4th Friday of the month
12:00 p.m.-4:00 p.m. ET
Helpful Resources
Log Into NGSConnex
NGSConnex User Guide
NGSConnex Contact Info
866-590-6724
Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Washington, American Samoa, Guam, Northern Mariana Island
866-289-0423
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont
866-590-6728
Michigan, Minnesota, New York, New Jersey, Wisconsin, Puerto Rico, U.S. Virgin Islands
Select Option 2 for NGSConnex Portal access, administration,or site performance assistance.
Hours of Operation*:
Monday-Friday
8:00 a.m-4:00 p.m. ET
*Closed for training on the 2nd and 4th Friday of the month
12:00 p.m.-4:00 p.m. ET