To meet security requirements established by CMS, NGS implemented MFA for all NGSConnex users. Below is some important information to assist you with MFA.
MFA is the use of two or more different authentication factors to verify the identity of a user. When you login to NGSConnex the first authentication factor you use to verify your identity is your user ID and password. MFA will require a second, completely separate authentication method.
Each day when you log into NGSConnex, you will be prompted to request a MFA passcode. You have the option to receive this code via email or text message to your mobile phone associated with your User Profile. The MFA passcode that is generated will expire each day at 11:59 p.m. ET.
Note: If you update your email address in the My User Profile screen you will be prompted the next time you login to NGSConnex to again verify the email address.
The user will then be presented with the multi-factor authentication screen. If a new daily MFA security passcode is needed the user should click the Email Security Code or Text Security Code button. This will generate an email/text to the user, and will include the daily MFA security that will be entered in the Enter Security Code field on the multi-factor authentication screen.
If after requesting a new daily MFA security passcode and the user is still unable to access NGSConnex the user should contact the National Government Services Provider Contact Center for their line of business and select Option 5.
Response: If the MFA security passcode cannot be verified regardless of the reason the user will receive an error message that states: “Invalid Security Code. Please refer to the code received in your email”.