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NGSCONNEX

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Forgot User ID or Password

If you have forgotten your User ID or password, you are able to receive this information via NGSConnex. On the login screen, select the Forgot User ID or Forgot Password.

User ID

If you have forgotten your User ID, enter your email address and the User ID will be emailed to the email address provided during registration.

Password

If you have forgotten your password, you will be required to answer your challenge question you completed during the registration process. Once you correctly answer your challenge question, a temporary password will be generated. Once you log into NGSConnex with the temporary password, you will be required to create a new password.

Note: You will be locked out of your account for three hours if you input your password incorrectly three times. Your LSO can unlock your account and provide a temporary password to bypass the three-hour lock out.  Otherwise, you can reset your password once the three-hour window has passed.

Forgot User ID or Password
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