National Government Services offers a variety of provider self-service tools. We also provide education tailored to the needs of new Medicare providers and their billing staff, including information that outlines fundamental Medicare policies, programs, procedures, Medicare billing and how to use self-service tools.
NGSConnex is our online self-service portal that allows you to access and submit information in a secure, protected environment. Every new provider or their staff should register to take advantage of all the features offered including: beneficiary eligibility, claim status, financial information, appeal, and inquiry submissions to name a few. To learn more about creating an account and using NGSConnex, click on Provider Resources > NGSConnex to access the home page or visit our YouTube channel.
The IVR is available 24 hours a day, seven days a week (though some transactions are limited based on other system’s availability). You will use the IVR to obtain information such as patient eligibility, claim status, deductibles, check information, and other general information. Find your IVR phone number on our website, click on Contact Us and select the Interactive Voice Response System link. To learn more about the IVR, please see the educational opportunities described in the Educational Offerings section of this document.
Our website contains the instructions, information and tools you’ll need for doing business with us.
The National Government Services YouTube channel provides educational videos for Medicare providers. Enjoy a number of informational YouTube videos published by NGS and CMS including videos on PPW, website navigation, NGSConnex and much more at https://www.youtube.com/user/NGSMedicare.
National Government Services offers educational events throughout the year. All upcoming events can be found in Education > Webinars, Teleconferences, & Events section of our website. New providers and recently hired billing staff should check this section often.
Review a wide selection of training manuals and quick reference job aids developed by National Government Services as well as access to key resources on other Medicare-related sites in the Education > Job Aids
& Manuals section of our website. We recommend the Fiscal Intermediary Standard System (FISS)/Direct Data Entry (DDE) Online System Manual—a great resource for new Part A Providers.
National Government Services has developed CBT courses in our self-paced education portal, Medicare University (MU). This portal allows you to complete courses at your own pace when it is convenient for you. You can access MU directly at http://www.medicareuniversity.com or by clicking the Medicare University link found in the footer section of our website.