Skip to Main Content
 
 
 
Web Content Viewer

Electronic Data Interchange

Web Content Viewer

Protected Health Information and Personally Identifiable Information Email Guidelines

The following information is considered PHI and PII. Note: These lists are not all-inclusive. If additional information is required to research an inquiry, National Government Services will contact the provider/supplier.

The following are examples of identity data information that cannot be sent in an email to National Government Services:

  • Identity data
  • Beneficiary name
  • Beneficiary HICN
  • Beneficiary SSN
  • Beneficiary date of birth
  • Beneficiary address (street, city, county, state and/or ZIP code)
  • Beneficiary telephone Number
  • Provider SSN/TIN/EIN

The following list contains examples of claim information that may be submitted, but the email cannot contain identity data as listed above.

  • Total claim charges
  • Claim payment amount
  • Ineligible payment amount/reason
  • Date of service
  • Revenue code/description
  • Units/types of service
  • Place of service
  • Bill type
  • Discharge date
  • HCPCS code/description/rate
  • CPT code/description
  • Diagnosis code/description
  • Procedure code (ICD-9)/description
  • Discharge status
  • ICN of claim
  • Provider name
  • Provider Medicare number
  • Provider NPI
  • Provider address (street, city, county, state and/or ZIP Code)
Protected Health Information and Personally Identifiable Information Email Guidelines
Web Content Viewer
Complementary Content