Note: The PCC will close twice a month for training and staff development. The PCC closures for training will be 12:00 p.m.–4:00 p.m. ET on the 2nd and 4th Friday of each month for all locations. This schedule was determined based on our lowest call volume times to reduce impact to our providers.
State | Live Representative
(Toll-Free Number) |
IVR | Hours Available |
---|---|---|---|
Connecticut, Maine, Massachusetts, New Hampshire, New York, Vermont, Rhode Island | 888-855-4356
TTY: 866-786-7155 |
877-567-7205 | Monday–Friday*
8:00 a.m.–4:00 p.m. ET *Closed for training on the 2nd and 4th Friday of the month. 12:00–4:00 p.m. ET |
Illinois, Minnesota, Wisconsin | 877-702-0990
TTY: 888-897-7523 |
877-309-4290 | Monday–Friday*
8:00 a.m.–4:00 p.m. CT *Closed for training on the 2nd and 4th Friday of the month. 11:00 a.m.–3:00 p.m. CT |
The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to use these self-service options. To fully comply with this requirement effective 5/14/2018, if you contact the PCC, and the information you are requesting is available via the IVR or NGSConnex, the PCC will be required to direct you to the IVR or NGSConnex to obtain the information.
Be prepared to have the following information available:
Note: You are allowed three attempts to correctly provide your NPI, PTAN and last five digits of your TIN.
The following is required for claim-specific inquiries:
Please view our corporate holiday schedule to learn when the National Government Services PCC will be closed.
The National Government Services PCC CCRs are available to assist you with a wide-range of Medicare coverage and billing-related inquiries. Please review the following information for a better understanding of the types of inquiries the CCRs are available to assist you with.
CCRs are available to:
CCRs are not able to:
Note: Based on CMS requirements, if you call a Customer Care Representative with a question that can be answered by the IVR or in NGSConnex, you will be referred back to those self-help tools.
Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET
*IVR hours represent general availability for access to all menu options. The IVR is available 24-hours a day, seven days a week. Menu options that require system access (e.g., CWF) are limited to that systems availability.
NGSConnex is the National Government Service web application developed just for you! NGSConnex allows you to access a wide array of Medicare tools and information, such as:
NGSConnex offers you superior search capabilities that will help make it fast and easy for you to find the information without having to call the National Government Services PCC.
If you are unable to use NGSConnex, then you may download and input your inquiry directly onto the Medicare Correspondence Request Form. Once completed, print and either fax to 317-841-4584 or mail to the appropriate address as indicated on the form.
Otherwise, submit inquiry on official letterhead with provider’s name and address(s). View the P.O. Box Mailing Addresses to find the correct address to send your written inquiry to for your state.
The following provider information is required on ALL written correspondence and inquiries:
In most cases, NGS will respond via letter to the provider address on file within 45 business days.
Requests for documents covered by the FOIA must be submitted to the following address in writing.
National Government Services, Inc.
P.O. Box 6131
Indianapolis, IN 46206-6131
Fax: 317-913-6590
CMS has central offices located in Baltimore, MD and Washington, D.C., and ten regional offices located throughout the country.
Note: The PCC will close twice a month for training and staff development. The PCC closures for training will be 12:00 p.m.–4:00 p.m. ET on the 2nd and 4th Friday of each month for all locations. This schedule was determined based on our lowest call volume times to reduce impact to our providers.
State/Region | Live Representative (Toll-Free Number) |
IVR | PCC Hours of Service |
---|---|---|---|
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, and Vermont | 866-837-0241 TTY: 866-786-7155 |
877-869-6504 | Monday‑Friday* 8:00 a.m.–4:00 p.m. ET *Closed for training on the 2nd and 4th Friday of the month 12:00–4:00 p.m. ET |
Illinois, Minnesota, Wisconsin | 866-234-7340 TTY: 888-897-7523 |
877-908-9499 | Monday‑Friday* 8:00 a.m.–4:00 p.m. CT *Closed for training on the 2nd and 4th Friday of the month 11:00 a.m.‑3:00 p.m. CT |
Please view our holiday schedule to learn when the National Government Services PCC is closed.
The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to use these self-service options. To fully comply with this requirement effective 5/14/2018, if you contact the PCC, and the information you are requesting is available via the IVR or NGSConnex, the PCC will be required to direct you to the IVR or NGSConnex to obtain the information.
Be prepared to have the following information available:
Note: You are allowed three attempts to correctly provide your NPI, PTAN and last five digits of your TIN.
The following is required for claim-specific inquiries:
The National Government Services PCC CCRs are available to assist you with a wide-range of Medicare coverage and billing-related inquiries. Please review the following information for a better understanding of the types of inquiries the CCRs are available to assist you with.
Note: To effectively service all callers, each call is limited to three inquiries.
CCRs are available to:
CCRs are not able to:
Note: Based on CMS requirements, if you call a Customer Care Representative with a question that can be answered by the IVR or in NGSConnex, you will be referred back to those self-help tools.
Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET
*Interactive voice response (IVR) system hours represent general availability for access to all menu options. The IVR system is available 24-hours a day, seven days a week. Menu options that require system access (e.g., CWF) are limited to that systems availability.
NGSConnex is the National Government Services online portal Web application developed by National Government Service just for you! NGSConnex allows you to access a wide array of Medicare tools and information, such as:
NGSConnex is available at https://www.ngsconnex.com and offers you superior search capabilities that will help make it fast and easy for you to find the information without having to call the National Government Services PCC.
If you are unable to use NGSConnex, then you may download and input your inquiry directly onto the Medicare Correspondence Request Form. Once completed, print and either fax to 317-841-4584 or mail to the appropriate address as indicated on the form.
Otherwise, submit inquiry on official letterhead with provider’s name and address(s). View the P.O. Box Mailing Addresses to find the correct address to send your written inquiry to for your state.
The following provider information is required on ALL written correspondence and inquiries:
In most cases, NGS will respond via letter to the provider address on file within 45 business days.
National Government Services, Inc.
P.O. Box 6131
Indianapolis, IN 46206-6131
Fax: 317-913-6590
CMS has central offices located in Baltimore, MD and Washington, D.C., and has ten regional offices located throughout the country.
Note: The PCC will close twice a month for training and staff development. The PCC closures for training will be 12:00 p.m.–4:00 p.m. ET on the 2nd and 4th Friday of each month for all locations. This schedule was determined based on our lowest call volume times to reduce impact to our providers.
Toll-Free Number | IVR | PCC Hours of Service |
---|---|---|
877-702-0990
TTY: 888-897-7523 |
877-309-4290 | Monday–Friday*
8:00 a.m.‒4:00 p.m. CT 9:00 a.m.‒5:00 p.m. ET *Closed for training on the 2nd and 4th Friday of the month. 11:00 a.m.‒3:00 p.m. CT 12:00‒4:00 p.m. ET |
The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to use these self-service options. To fully comply with this requirement effective 5/14/2018, if you contact the PCC, and the information you are requesting is available via the IVR or NGSConnex, the PCC will be required to direct you to the IVR or NGSConnex to obtain the information.
Be prepared to have the following information available:
Note: You are allowed three attempts to correctly provide your NPI, PTAN and last five digits of your TIN.
The following is required for claim-specific inquiries:
Please view our holiday schedule to learn when the National Government Services PCC will be closed.
The National Government Services PCC CCRs are available to assist you with a wide-range of Medicare coverage and billing-related inquiries. Please review the following information for a better understanding of the types of inquiries the CCRs are available to assist you with.
CCRs are available to:
CCRs are not able to:
Note: Based on CMS requirements, if you call a Customer Care Representative with a question that can be answered by the IVR or in NGSConnex, you will be referred back to those self-help tools.
Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET
*IVR hours represent general availability for access to all menu options. The IVR is available 24-hours a day, seven days a week. Menu options that require system access (e.g., CWF) are limited to that systems availability.
NGSConnex is the National Government Services web application developed just for you! NGSConnex allows you to access a wide array of Medicare tools and information, such as:
NGSConnex is available at https://www.ngsconnex.com and offers you superior search capabilities that will help make it fast and easy for you to find the information without having to call the National Government Services PCC.
If you are unable to use NGSConnex, then you may download and input your inquiry directly onto the Medicare Correspondence Request Form. Once completed, print and either fax to 317-841-4584 or mail to the appropriate address as indicated on the form.
Otherwise, submit inquiry on official letterhead with provider’s name and address(s). View the P.O. Box Mailing Addresses to find the correct address to send your written inquiry to for your state.
The following provider information is required on ALL written correspondence and inquiries:
In most cases, NGS will respond via letter to the provider address on file within 45 business days.
Requests for documents covered by the FOIA must be submitted to the following address in writing.
National Government Services, Inc.
P.O. Box 6131
Indianapolis, IN 46206-6131
Fax: 317-913-6590
CMS has central offices located in Baltimore, MD and Washington, D.C., and ten regional offices located throughout the country.
Note: The PCC will close twice a month for training and staff development. The PCC closures for training will be 12:00 p.m.–4:00 p.m. ET on the 2nd and 4th Friday of each month for all locations. This schedule was determined based on our lowest call volume times to reduce impact to our providers.
State/Region | Toll-Free Number | IVR | PCC Hours of Service |
---|---|---|---|
Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Washington, American Samoa, Guam, Northern Mariana Island | 866-590-6724
TTY: 888-897-7523 |
866-277-7287 | Monday‑Friday*
8:00 a.m.‑4:00 p.m. PT *Closed for training on the 2nd and 4th Friday of the month. 9:00 a.m.‑1:00 p.m. PT |
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont | 866-289-0423
TTY: 866-786-7155 |
866-275-7396 | Monday-Friday*
8:00 a.m.‑4:00 p.m. ET *Closed for training on the 2nd and 4th Friday of the month. 12:00‑4:00 p.m. ET |
Michigan, Minnesota, New York, New Jersey, Wisconsin, Puerto Rico, U.S. Virgin Islands | 866-590-6728
TTY: 888-897-7523 |
866-275-3033 | Monday-Friday*
8:00 a.m.‑4:00 p.m. CT 9:00 a.m.-5:00 p.m. ET *Closed for training on the 2nd and 4th Friday of the month. 11:00 a.m.‑3:00 p.m. CT 12:00‑4:00 p.m. ET |
The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to use these self-service options. To fully comply with this requirement effective 5/14/2018, if you contact the PCC, and the information you are requesting is available via the IVR or NGSConnex, the PCC will be required to direct you to the IVR or NGSConnex to obtain the information.
Be prepared to have the following information available:
Note: You are allowed three attempts to correctly provide your NPI, PTAN and last five digits of your TIN.
The following is required for claim-specific inquiries:
Please view our holiday hours schedule to learn when the National Government Services PCC will be closed.
The National Government Services PCC CCRs are available to assist you with a wide-range of Medicare coverage and billing-related inquiries. Please review the following information for a better understanding of the types of inquiries the CCRs are available to assist you with.
CCRs are available to:
CCRs are not able to:
Note: Based on CMS requirements, if you call a Customer Care Representative with a question that can be answered by the IVR or in NGSConnex, you will be referred back to those self-help tools.
Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET
*IVR system hours represent general availability for access to all menu options. The IVR system is available 24-hours a day, seven days a week. Menu options that require system access (e.g., the CWF) are limited to that systems availability.
NGSConnex is the National Government Service web application developed just for you! NGSConnex allows you to access a wide array of Medicare tools and information, such as:
NGSConnex is available at https://www.NGSConnex.com and offers you superior search capabilities that will help make it fast and easy for you to find the information without having to call the National Government Services PCC.
If you are unable to use NGSConnex, then you may download and input your inquiry directly onto the Medicare Correspondence Request Form. Once completed, print and either fax to 317-841-4584 or mail to the appropriate address as indicated on the form.
Otherwise, submit inquiry on official letterhead with provider’s name and address(s). View the P.O. Box Mailing Addresses to find the correct address to send your written inquiry to for your state.
The following provider information is required on ALL written correspondence and inquiries:
In most cases, NGS will respond via letter to the provider address on file within 45 business days.
Requests for documents covered by the FOIA must be submitted to the following address in writing.
National Government Services, Inc.
P.O. Box 6131
Indianapolis, IN 46206-6131
Fax: 317-913-6590
CMS has central offices located in Baltimore, MD and Washington, D.C., and ten regional offices located throughout the country.
State | IVR Number | Hours Available* |
---|---|---|
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont | 877-567-7205 | Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET |
Illinois, Minnesota, Wisconsin | 877-309-4290 | Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET |
*IVR hours represent general availability for access to all menu options. The IVR is available 24-hours a day, seven days a week. Menu options that require system access (e.g., the Common Working File) are limited to that systems availability.
The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to use these self-service options. As a result, NGS has developed an IVR system to assist you in answering many general questions with additional assistance. The IVR uses natural language and text-to-speech technology that responds to your voice. Touch tone is also available throughout the application, as needed.
Information you can obtain includes: patient eligibility, claim status, deductibles, check information and some general information. Our Provider Contact Center Representatives are available to assist you with more complex inquiries that require extra time and attention.
The IVR is maintained on a separate line from our Customer Care Representatives and is available beyond the normal contact center hours. As a result, you have greater access to the information you need when you need it.
Please Note: Based on CMS requirements, if you call a Customer Care Representative with a question that can be answered by the IVR, or in NGSConnex, you will be referred back to those self-help tools.
State | IVR | Hours Available* |
---|---|---|
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont | 877-869-6504 | Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET |
Illinois, Minnesota, Wisconsin | 877-908-9499 | Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET |
*IVR hours represent general availability for access to all menu options. The IVR is available 24-hours a day, seven days a week. Menu options that require system access (e.g., the Common Working File) are limited to that systems availability.
The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to use these self-service options. As a result, NGS has developed an IVR system to assist you in answering many general questions with additional assistance. The IVR uses natural language and text-to-speech technology that responds to your voice. Touch tone is also available throughout the application, as needed.
Information you can obtain includes: patient eligibility, claim status, deductibles, check information and some general information. Our Provider Contact Center Representatives are available to assist you with more complex inquiries that require extra time and attention.
The IVR is maintained on a separate line from our Customer Care Representatives and is available beyond the normal contact center hours. As a result, you have greater access to the information you need when you need it.
Please Note: Based on CMS requirements, if you call a Customer Care Representative with a question that can be answered by the IVR, or in NGSConnex, you will be referred back to those self-help tools.
877-309-4290
Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET
*IVR hours represent general availability for access to all menu options. The IVR is available 24-hours a day, seven days a week. Menu options that require system access (e.g., the Common Working File) are limited to that systems availability.
The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to use these self-service options. As a result, NGS has developed an IVR system to assist you in answering many general questions with additional assistance. The IVR uses natural language and text-to-speech technology that responds to your voice. Touch tone is also available throughout the application, as needed.
Information you can obtain includes: patient eligibility, claim status, deductibles, check information and some general information. Our Provider Contact Center Representatives are available to assist you with more complex inquiries that require extra time and attention.
The IVR is maintained on a separate line from our Customer Care Representatives and is available beyond the normal contact center hours. As a result, you have greater access to the information you need when you need it.
Please Note: Based on CMS requirements, if you call a Customer Care Representative with a question that can be answered by the IVR, or in NGSConnex, you will be referred back to those self-help tools.
State | IVR Number | Hours Available* |
---|---|---|
Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Washington, American Samoa, Guam, Northern Mariana Island | 866-277-7287 | Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET |
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont | 866-275-7396 | Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET |
Michigan , Minnesota, New York, New Jersey, Wisconsin, Puerto Rico, U.S. Virgin Islands | 866-275-3033 | Monday–Friday: 6:00 a.m.–7:00 p.m. ET
Saturday: 7:00 a.m.–3:00 p.m. ET |
*IVR hours represent general availability for access to all menu options. The IVR is available 24-hours a day, seven days a week. Menu options that require system access (e.g., the Common Working File) are limited to that systems availability.
The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. CMS also requires providers to use these self-service options. As a result, NGS has developed an IVR system to assist you in answering many general questions with additional assistance. The IVR uses natural language and text-to-speech technology that responds to your voice. Touch tone is also available throughout the application, as needed.
Information you can obtain includes: patient eligibility, claim status, deductibles, check information and some general information. Our Provider Contact Center Representatives are available to assist you with more complex inquiries that require extra time and attention.
The IVR is maintained on a separate line from our Customer Care Representatives and is available beyond the normal contact center hours. As a result, you have greater access to the information you need when you need it.
Please Note: Based on CMS requirements, if you call a Customer Care Representative with a question that can be answered by the IVR, or in NGSConnex, you will be referred back to those self-help tools.
Monday–Friday: 8:00 a.m.–5:00 p.m. ET
* Closed for training on the 2nd and 4th Friday of the month from 12:00–4:00 p.m. ET
Business Function | State | Mailing Address |
---|---|---|
Additional Documentation Requests | CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7108 Indianapolis, IN 46207-7108 |
Additional Documentation Requests | IL, MN, WI | National Government Services, Inc.
Attn: Medical Review P.O. Box 6474 Indianapolis, IN 46206-6474 |
ASCA Waiver Request Forms | All | National Government Services, Inc.
Attn: ASCA P.O. Box 7022 Indianapolis, IN 46207-7022 |
Appeals | CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
Appeals Department P.O. Box 7111 Indianapolis, IN 46207-7111 |
Appeals | IL, MN, WI | National Government Services, Inc.
Appeals Department P.O. Box 6474 Indianapolis, IN 46206-6474 |
Audit and Reimbursement
(cost reports) |
CT, IL, MA, ME, MN, NH, NY, RI, VT, WI
|
National Government Services, Inc.
Attn: Cost Report Unit P.O. Box 9731 Portland, ME 04104 FEDEX or courier only: National Government Services, Inc. Attn: Cost Report Unit 2 Gannett Drive South Portland, ME 04106 |
Bank Lockbox
(MSP and non-MSP) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 809366 Chicago, IL 60680-9366 U.S. Bank Attn: Lockbox #809366 5635 South Archer Avenue Chicago, IL 60638 |
Bank Lockbox
(MSP and non-MSP) |
IL, MN, WI
|
National Government Services, Inc.
P.O. Box 809199 Chicago, IL 60680-9199 U.S. Bank Attn: Lockbox #809199 5635 South Archer Avenue Chicago, IL 60638 |
Claims
(UB-04 forms) |
IL, MN, WI | National Government Services, Inc.
P.O. Box 6474 Indianapolis, IN 46206-6474 |
Claims
(UB-04 forms) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7091 Indianapolis, IN 46207-7091 |
Congressional Correspondence | All | National Government Services, Inc.
P.O. Box 6131 Indianapolis, IN 46206-6131 |
EDI Customer Support
(electronic billing forms and inquiries) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7111 Indianapolis, IN 46207-7165 |
EDI Customer Support
(electronic billing forms and inquiries) |
IL, MN, WI | National Government Services, Inc.
Attn: EDI P.O. Box 6474 Indianapolis, IN 46206-6474 |
FOIA Inquiries | All | National Government Services, Inc.
P.O. Box 6131 Indianapolis, IN 46206-6131 |
Medical Policy
(policy/local coverage determination reconsideration requests) |
All | National Government Services, Inc.
Medical Policy Unit Attn: LCD Reconsideration Requests P.O. Box 7108 Indianapolis, IN 46207-7108 |
Medical Review
(documents/medical records and responses to ADR letters) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7108 Indianapolis, IN 46207-7108 Fax: 315-442-4390 |
Medical Review
(documents/medical records and responses to ADR letters) |
IL, MN, WI | National Government Services, Inc.
Attn: Medical Review P.O. Box 6474 Indianapolis, IN 46206-6474 Fax: 315-442-4154 |
Medicare Secondary Payer/Refunds | IL, MN, WI | National Government Services, Inc
Attn: MSP Inquiries P.O. Box 6474 Indianapolis, IN 46206-6474 |
ORU and Credit Balance Reports | CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
Part A ORU/Credit Balance Reports P.O. Box 7071 Indianapolis, IN 46207-7071 Fax Numbers: CT, NY: 315-442-4258 ME, MA, RI, RHHI: 315-442-4009 NH, VT: 315-442-4008 |
ORU and Credit Balance Reports | IL, MN, WI | National Government Services, Inc
Attn: ORU/Credit Balance P.O. Box 6474 Indianapolis, IN 46206-6474 Fax: 315-442-4287 |
Provider Enrollment
(CMS-855 and EFT forms) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7149 Indianapolis, IN 46207-7149 |
Provider Enrollment
(CMS-855 and EFT forms) |
IL, MN, WI | National Government Services, Inc.
P.O. Box 6474 Indianapolis, IN 46206-6474 |
Provider Outreach and Education (seminar payments and publication orders) | CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7149 Indianapolis, IN 46207-7149 |
Provider Outreach and Education (seminar payments and publication orders) | IL, MN, WI | National Government Services, Inc.
Attn: Provider Outreach and Education P.O. Box 6474 Indianapolis, IN 46206-6474 |
Provider Written General Inquiries | CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
Attn: Provider Written General Inquiries P.O. Box 6189 Indianapolis, IN 46206-6189 |
Provider Written General Inquiries | IL, MN, WI | National Government Services, Inc
Attn: Provider Written General Inquiries P.O. Box 6474 Indianapolis, IN 46206-6474 |
Redeterminations | IL, MN, WI | National Government Services, Inc
Attn: Appeals P.O. Box 6474 Indianapolis, IN 46206-6474 |
There has been no change to the P.O. Boxes used for remitting payment for Medicare Trust Fund debts. Please refer to addresses found on demand letters and overpayment recovery forms to make payments on debts to the Medicare Trust Fund.
We encourage you to send business mail via the United States Postal Service Office (USPS). The USPS delivers to specific Post Office Boxes allowing for faster receipt, timely processing, and enhanced service to you.
Please note the following county assignments for downstate and upstate New York.
Downstate: Bronx, Columbia, Delaware, Dutchess, Greene, Kings, Nassau, New York, Orange, Putnam, Queens County, Richmond, Rockland, Suffolk, Sullivan, Ulster, West Chester
Upstate: Albany, Allegany, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Cortland, Erie, Essex, Franklin, Fulton, Genesee, Hamilton, Herkimer, Jefferson, Lewis, Livingston, Madison, Monroe, Montgomery, Niagara, Oneida, Onondaga, Ontario, Orleans, Oswego, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Schuyler, Seneca, Steuben, St. Lawrence, Tioga, Tompkins, Warren, Washington, Wayne, Wyoming, Yates
Business Function | State | Mailing Address |
---|---|---|
Additional Documentation Requests | CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7108 Indianapolis, IN 46207-7108 |
Additional Documentation Requests | IL, MN, WI | National Government Services, Inc.
Attn: Medical Review P.O. Box 6475 Indianapolis, IN 46206-6475 |
ASCA Waiver Request Forms | All states | National Government Services, Inc.
Attn: ASCA P.O. Box 7022 Indianapolis, IN 46207-7022 |
Appeals
(redeterminations and written reopenings) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7111 Indianapolis, IN 46207-7111 |
Appeals
(redeterminations and written reopenings) |
IL, MN, WI | National Government Services, Inc.
Attn: Appeals P.O. Box 6475 Indianapolis, IN 46206-6475 |
Bank Lockbox
(personal checks/MSP involvement and non-MSP) While we do not recommend sending refund checks overnight, if choosing an overnight mail service, (i.e., FedEx Express, UPS, or USPS), we ask that you use the following alternate mailing address: US Bank 5300 S. Cicero Chicago, IL 60638 Attention: JK 809645 |
CT, NY, MA, ME, NH, RI, VT | National Government Services, Inc.
P.O. Box 809645 Chicago, IL 60680-9645 |
Bank Lockbox
(personal checks/MSP involvement and non-MSP) While we do not recommend sending refund checks overnight, if choosing an overnight mail service, (i.e., FedEx Express, United Parcel Service [UPS], or United States Postal Service [USPS]), we ask that you use the following alternate mailing address: US Bank 5300 S. Cicero Chicago, IL 60638 Attention: J6 809194 |
IL, MN, WI | National Government Services, Inc.
NGS 06002 IL MN WI Part B P.O. Box 809194 Chicago, IL 60680-9194 |
Beneficiary Submitted Part B Claims
(CMS-1490S forms) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 6178 Indianapolis, IN 46206-6178 |
Claims
(CMS-1500 forms) |
CT | National Government Services, Inc.
P.O. Box 6185 Indianapolis, IN 46206-6185 |
Claims
(CMS-1500 forms) |
MA, ME, NH, NY (downstate counties), RI, VT | National Government Services, Inc.
P.O. Box 6178 Indianapolis, IN 46206-6178 |
Claims
(CMS-1500 forms) |
NY (Queens county) | National Government Services, Inc.
P.O. Box 6239 Indianapolis, IN 46206-6239 |
Claims
(CMS-1500 forms) |
NY (upstate counties) | National Government Services, Inc.
P.O. Box 6189 Indianapolis, IN 46206-6189 |
Claims
(CMS-1500 forms) |
IL, MN, WI | National Government Services, Inc.
Attn: Claims P.O. Box 6475 Indianapolis, IN 46206-6475 |
Congressional Correspondence | All states | National Government Services, Inc.
P.O. Box 6131 Indianapolis, IN 46206-6131 |
EDI Customer Support
(electronic billing forms and inquiries) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7111 Indianapolis, IN 46207-7165 |
EDI Customer Support
(electronic billing forms and inquiries) |
IL, WI, MN | National Government Services, Inc.
Attn: EDI P.O. Box 6475 Indianapolis, IN 46206-6475 |
FOIA Inquiries | All states | National Government Services, Inc.
P.O. Box 6131 Indianapolis, IN 46206-6131 |
Health Professional Shortage Area Correspondence
(with the exception of HPSA appeals) |
All states | National Government Services, Inc.
P.O. Box 7071 Indianapolis, IN 46207-7071 |
Medical Policy
(local coverage determination reconsideration requests) |
All states | National Government Services, Inc.
Medical Policy Unit Attn: LCD Reconsideration Requests P.O. Box 7108 Indianapolis, IN 46207-7108 |
Medical Review
(documents/medical records and responses to additional development request [ADR] letters) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7108 Indianapolis, IN 46207-7108 Fax: 717-565-3783 |
Medical Review
(documents/medical records and responses to ADR letters) |
IL, MN, WI | National Government Services, Inc.Attn: Medical Review
P.O. Box 6475 Indianapolis, IN 46206-6475 Fax: 317-595-4364 |
ORU
(returned Medicare issued checks) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 6178 Indianapolis, IN 46206-6178 |
ORU
(returned Medicare issued checks) |
IL, MN, WI | National Government Services, Inc.
Attn: ORU/Credit Balance P.O. Box 6475 Indianapolis, IN 46206-6475 |
Provider Enrollment
(new EFT [CMS-588] or [CMS-855]) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7149 Indianapolis, IN 46207-7149 |
Provider Enrollment
(new EFT [CMS-588] or [CMS-855]) |
IL, MN, WI | National Government Services, Inc.
P.O. Box 6475 Indianapolis, IN 46206-6475 |
Provider Outreach and Education
(seminar payments and publication orders) |
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 7149 Indianapolis, IN 46207-7149 |
Provider Written General Inquiries | CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
P.O. Box 6189 Indianapolis, IN 46206-6189 |
Provider Written General Inquiries | IL, MN, WI | National Government Services, Inc.
Attn: Written Inquiries P.O. Box 6475 Indianapolis, IN 46206-6475 |
Redeterminations | IL, MN, WI | National Government Services, Inc.
Attn: Appeals P.O. Box 6475 Indianapolis, IN 46206-6475 |
* There has been no change to the P.O. boxes used for remitting payment for Medicare Trust Fund debts. Please refer to addresses found on demand letters and overpayment recovery forms to make payments on debts to the Medicare Trust Fund.
We encourage you to send business mail via the USPS. The USPS delivers to specific post office boxes allowing for faster receipt, timely processing and enhanced service to you.
Business Function | Mailing Address |
---|---|
Additional Development Requests | National Government Services, Inc.
Attn: Medical Review P.O. Box 6474 Indianapolis, IN 46206-6474 |
ASCA Waiver Request Forms | National Government Services, Inc.
Attn: ASCA P.O. Box 7022 Indianapolis, IN 46207-7022 |
Appeals | National Government Services, Inc.
Appeals Department P.O. Box 6474 Indianapolis, IN 46206-6474 |
Audit and Reimbursement
(cost reports) |
National Government Services, Inc.
Attn: Cost Report Unit P.O. Box 9731 Portland, ME 04104 FEDEX or courier only: National Government Services, Inc. Attn: Cost Report Unit 2 Gannett Dr. South Portland, ME 04106 |
Bank Lockbox (JK)
(MSP and non-MSP) |
National Government Services, Inc.
P.O. Box 809366 Chicago, IL 60680-9366 U.S. Bank Attn: Lockbox #809366 5635 South Archer Avenue Chicago, IL 60638 |
Bank Lockbox (J6)
(MSP and non-MSP) |
National Government Services, Inc.
P.O. Box 809199 Chicago, IL 60680-9199 U.S. Bank Attn: Lockbox #809199 5635 South Archer Avenue Chicago, IL 60638 |
Claims
(UB-04 forms) |
National Government Services, Inc.
P.O. Box 6474 Indianapolis, IN 46206-6474 |
Congressional Correspondence | National Government Services, Inc.
P.O. Box 6131 Indianapolis, IN 46206-6131 |
EDI Customer Support
(electronic billing forms and inquiries) |
National Government Services, Inc.
Attn: EDI P.O. Box 6474 Indianapolis, IN 46206-6474 |
FOIA Inquiries | National Government Services, Inc.
P.O. Box 6131 Indianapolis, IN 46206-6131 |
Medical Policy
(policy/LCD reconsideration requests) |
National Government Services, Inc.
Medical Policy Unit Attn: LCD Reconsideration Requests P.O. Box 7108 Indianapolis, IN 46207-7108 |
Medical Review
(documents/medical records and responses to ADR letters) |
National Government Services, Inc.
Attn: Medical Review P.O. Box 6474 Indianapolis, IN 46206-6474 Fax: 315-442-4154 |
Medicare Secondary Payer/Refunds | National Government Services, Inc
Attn: MSP Inquiries P.O. Box 6474 Indianapolis, IN 46206-6474 |
ORU and Credit Balance Reports | National Government Services, Inc
Attn: ORU/Credit Balance P.O. Box 6474 Indianapolis, IN 46206-6474 Fax: 315-442-4287 |
Provider Enrollment
(CMS-855 and EFT forms) |
National Government Services, Inc.
P.O. Box 6474 Indianapolis, IN 46206-6474 |
Provider Outreach and Education (seminar payments and publication orders) | National Government Services, Inc.
Attn: Provider Outreach and Education P.O. Box 6474 Indianapolis, IN 46206-6474 |
Provider Written General Inquiries | National Government Services, Inc
Attn: Provider Written General Inquiries P.O. Box 6474 Indianapolis, IN 46206-6474 |
Redeterminations | National Government Services, Inc
Attn: Appeals P.O. Box 6474 Indianapolis, IN 46206-6474 |
There has been no change to the P.O. Boxes used for remitting payment for Medicare Trust Fund debts. Please refer to addresses found on demand letters and overpayment recovery forms to make payments on debts to the Medicare Trust Fund.
We encourage you to send business mail via the USPS. The USPS delivers to specific Post Office Boxes allowing for faster receipt, timely processing, and enhanced service to you.
Business Function | State | Mailing Address |
---|---|---|
Administration Simplification Compliance Act Waiver Request Forms | All states |
National Government Services, Inc. Attn: ASCA P.O. Box 7022 Indianapolis, IN 46250-7022 |
Appeals | AK, AZ, CA, HI, ID, NV, OR, WA, American Samoa, Guam, Northern Mariana Island, MI, MN, NJ, NY, WI, Puerto Rico, Virgin Islands |
National Government Services, Inc. Appeals Department P.O. Box 6474 Indianapolis, IN 46206-6474 |
Appeals | CT, MA, ME, NH, RI, VT |
National Government Services, Inc. Appeals Department P.O. Box 7111 Indianapolis, IN 46207-7111 |
Audit and Reimbursement (cost report - HH+H) |
CT, IL, MA, ME, MN, NH, RI, VT, AK, AZ, CA, HI, ID, NV, OR, WA, American Samoa, Guam, Northern Mariana Island, MI, MN, NJ, NY, WI, Puerto Rico, Virgin Islands |
National Government Services, Inc. Attn: Cost Report Unit P.O. Box 9731 Portland, ME 04104 FEDEX or courier only: National Government Services, Inc. Attn: Cost Report Unit 2 Gannett Drive South Portland, ME 04106 |
Bank Lockbox (MSP and non-MSP) |
AK, AZ, CA, HI, ID, NV, OR, WA, American Samoa, Guam, Northern Mariana Island |
National Government Services, Inc. 00454 CA Part A Non-MSP P.O. Box 809199 Chicago, IL 60680-9311 U.S. Bank Attn: Lockbox #809199 5635 South Archer Avenue Chicago, IL 60638 |
Bank Lockbox (MSP and non-MSP) |
CT, MA, ME, NH, RI, VT |
National Government Services, Inc. P.O. Box 809366 Chicago, IL 60680-9366 U.S. Bank Attn: Lockbox #809366 5635 South Archer Avenue Chicago, IL 60638 |
Bank Lockbox (MSP and non-MSP) |
MI, MN, NJ, NY, WI, Puerto Rico, Virgin Islands |
National Government Services, Inc. 00450 WI Part A Non-MSP P.O. Box 809199 Chicago, IL 60680-9199 U.S. Bank Attn: Lockbox #809199 5635 South Archer Avenue Chicago, IL 60638 |
Claims (UB-04 forms) |
AK, AZ, CA, HI, ID, MI, MN, NV, OR, WA, WI, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands |
National Government Services, Inc. P.O. Box 7150 Indianapolis, IN 46207-7150 |
Claims (UB-04 forms) |
CT, MA, ME, NH, RI, VT |
National Government Services, Inc. P.O. Box 7091 Indianapolis, IN 46207-7091 |
Congressional Correspondence | All states |
National Government Services, Inc. P.O. Box 6131 Indianapolis, IN 46206-6131 |
Electronic Data Interchange (EDI) Customer Support (electronic billing forms and inquiries) |
AK, AZ, CA, HI, ID, MI, MN, NV, OR, WA, WI, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands |
National Government Services, Inc. P.O. Box 7149 Indianapolis, IN 46207-7149 |
EDI Customer Support (electronic billing forms and inquiries) |
CT, MA, ME, NH, RI, VT |
National Government Services, Inc. P.O. Box 7111 Indianapolis, IN 46207-7111 |
Freedom of Information Act (FOIA) Inquiries | All states |
National Government Services, Inc. P.O. Box 6131 Indianapolis, IN 46206-6131 |
Medical Review (documents/medical records and responses to ADR letters) |
CA, MI, WI, AK, AZ, HI, ID, MN, NV, OR, WA, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands, New Jersey, New York |
National Government Services, Inc. P.O. Box 6474 Indianapolis, IN 46206-6474 Fax: 315-442-4154 |
Medical Review (documents/medical records and responses to ADR letters) |
CT, MA, ME, NH, RI, VT |
National Government Services, Inc. P.O. Box 7108 Indianapolis, IN 46207-7108 Fax: 315-442-4390 |
Medical Review (documents/medical records and responses to ADR letters) |
New York TPL |
National Government Services, Inc. P.O. Box 7149 Indianapolis, IN 46207-7149 Fax: 414-459-2936 |
Medical Policy (policy/local coverage determination reconsideration requests) |
All states |
National Government Services, Inc. Medical Policy Unit Attention: LCD Reconsideration Requests P.O. Box 7108 Indianapolis, IN 46207-7108 |
MSP Inquiries/ORU Requests (other than those sent to MSP regional carrier) |
All states |
National Government Services, Inc. P.O. Box 7149 Indianapolis, IN 46207-7149 |
ORU and Credit Balance Reports | All states |
National Government Services, Inc. Part A ORU/Credit Balance Reports P.O. Box 7071 Indianapolis, IN 46207-7071 Fax: 315-442-4287 |
Provider Enrollment (CMS-855 and EFT forms) |
AK, AZ, CA, HI, ID, MI, MN, NJ, NV, NY, OR, WA, WI, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands |
National Government Services, Inc. P.O. Box 6474 Indianapolis, Indiana 46206-6474 |
Provider Outreach and Education (seminar payments and publication orders) |
All states |
National Government Services, Inc. P.O. Box 7149 Indianapolis, IN 46207-7149 |
Provider Written General Inquiries | CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. Attn: Provider Written General Inquiries P.O. Box 6189 Indianapolis, IN 46206-6189 |
Provider Written General Inquiries | AK, AZ, CA, HI, ID, MI, MN, NV, OR, WA, WI, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands |
National Government Services, Inc. Attn: Provider Written General Inquiries P.O. Box 6474 Indianapolis, IN 46206-6474 |
There has been no change to the P.O. Boxes used for remitting payment for Medicare Trust Fund debts. Please refer to addresses found on demand letters and overpayment recovery forms to make payments on debts to the Medicare Trust Fund.
Business Function | State | Mailing Address |
---|---|---|
Additional Documentation Requests | CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. P.O. Box 7108 Indianapolis, IN 46207-7108 |
Additional Documentation Requests | IL, MN, WI |
National Government Services, Inc. Attn: Medical Review P.O. Box 6474 Indianapolis, IN 46206-6474 |
ASCA Waiver Request Forms | All |
National Government Services, Inc. Attn: ASCA P.O. Box 7022 Indianapolis, IN 46207-7022 |
Appeals | CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. Appeals Department P.O. Box 7111 Indianapolis, IN 46207-7111 |
Appeals | IL, MN, WI |
National Government Services, Inc. Appeals Department P.O. Box 6474 Indianapolis, IN 46206-6474 |
Audit and Reimbursement
(cost reports) |
CT, IL, MA, ME, MN, NH, NY, RI, VT, WI |
National Government Services, Inc. Attn: Cost Report Unit P.O. Box 9731 Portland, ME 04104 FEDEX or courier only: National Government Services, Inc. Attn: Cost Report Unit 2 Gannett Drive South Portland, ME 04106 |
Bank Lockbox (MSP and non-MSP) |
CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. P.O. Box 809366 Chicago, IL 60680-9366 U.S. Bank Attn: Lockbox #809366 5635 South Archer Avenue Chicago, IL 60638 |
Bank Lockbox (MSP and non-MSP) |
IL, MN, WI |
National Government Services, Inc. P.O. Box 809199 Chicago, IL 60680-9199 U.S. Bank Attn: Lockbox #809199 5635 South Archer Avenue Chicago, IL 60638 |
Claims (UB-04 forms) |
IL, MN, WI |
National Government Services, Inc. P.O. Box 6474 Indianapolis, IN 46206-6474 |
Claims (UB-04 forms) |
CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. P.O. Box 7091 Indianapolis, IN 46207-7091 |
Congressional Correspondence | All |
National Government Services, Inc. P.O. Box 6131 Indianapolis, IN 46206-6131 |
EDI Customer Support
(electronic billing forms and inquiries) |
CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. P.O. Box 7111 Indianapolis, IN 46207-7165 |
EDI Customer Support
(electronic billing forms and inquiries) |
IL, MN, WI |
National Government Services, Inc. Attn: EDI P.O. Box 6474 Indianapolis, IN 46206-6474 |
FOIA Inquiries | All |
National Government Services, Inc. P.O. Box 6131 Indianapolis, IN 46206-6131 |
Medical Policy
(policy/local coverage determination reconsideration requests) |
All |
National Government Services, Inc. Medical Policy Unit Attn: LCD Reconsideration Requests P.O. Box 7108 Indianapolis, IN 46207-7108 |
Medical Review
(documents/medical records and responses to ADR letters) |
CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. P.O. Box 7108 Indianapolis, IN 46207-7108 Fax: 315-442-4390 |
Medical Review
(documents/medical records and responses to ADR letters) |
IL, MN, WI |
National Government Services, Inc. Attn: Medical Review P.O. Box 6474 Indianapolis, IN 46206-6474 Fax: 315-442-4154 |
Medicare Secondary Payer/Refunds | IL, MN, WI |
National Government Services, Inc Attn: MSP Inquiries P.O. Box 6474 Indianapolis, IN 46206-6474 |
ORU and Credit Balance Reports | CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. Part A ORU/Credit Balance Reports P.O. Box 7071 Indianapolis, IN 46207-7071 Fax Numbers: CT, NY: 315-442-4258 ME, MA, RI, RHHI: 315-442-4009 NH, VT: 315-442-4008 |
ORU and Credit Balance Reports | IL, MN, WI |
National Government Services, Inc Attn: ORU/Credit Balance P.O. Box 6474 Indianapolis, IN 46206-6474 Fax: 315-442-4287 |
Provider Enrollment
(CMS-855 and EFT forms) |
CT, MA, ME, NH, RI, VT |
National Government Services, Inc. P.O. Box 7149 Indianapolis, IN 46207-7149 |
Provider Outreach and Education (seminar payments and publication orders) | CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. P.O. Box 7149 Indianapolis, IN 46207-7149 |
Provider Outreach and Education (seminar payments and publication orders) | IL, MN, WI |
National Government Services, Inc. Attn: Provider Outreach and Education P.O. Box 6474 Indianapolis, IN 46206-6474 |
Provider Written General Inquiries | CT, MA, ME, NH, NY, RI, VT |
National Government Services, Inc. Attn: Provider Written General Inquiries P.O. Box 6189 Indianapolis, IN 46206-6189 |
Provider Written General Inquiries | IL, MN, WI |
National Government Services, Inc Attn: Provider Written General Inquiries P.O. Box 6474 Indianapolis, IN 46206-6474 |
Redeterminations | IL, MN, WI |
National Government Services, Inc Attn: Appeals P.O. Box 6474 Indianapolis, IN 46206-6474 |
There has been no change to the P.O. Boxes used for remitting payment for Medicare Trust Fund debts. Please refer to addresses found on demand letters and overpayment recovery forms to make payments on debts to the Medicare Trust Fund.
National Government Services offers dedicated telephone lines for provider enrollment inquiries. Please use the toll-free provider enrollment number designated for your region:
J6 | States | Phone Number | Hours of Service |
---|---|---|---|
Part A | IL, MN, WI | 855-834-5596 | Monday–Friday: 8:00 a.m.–4:00 p.m. CT Closed for training on the 2nd and 4th Friday of the month: 11:00 a.m.‑3:00 p.m. CT |
HHH | AK, American Samoa, AZ, CA, Guam, HI, ID, MI, MN, NJ, NV, NY, Northern Mariana Islands, OR, Puerto Rico, US Virgin Islands, WA, WI | 855-834-5596 | Monday–Friday: 8:00 a.m.–4:00 p.m. CT 9:00 a.m.–5:00 p.m ET Closed for training on the 2nd and 4th Friday of the month: 11:00 a.m.‑3:00 p.m. CT 12:00 p.m.‑4:00 p.m. ET |
FQHC | AL, AK, AR, American Samoa, CA, CO, DC, DE, FL, GA, Guam, HI, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NE, NV, NJ, NM, NC, Northern Mariana Islands, OH, OK, OR, PA, Puerto Rico, RI, SC, TN, TX, VA, WA, WV, WI | 855-834-5596 | Monday–Friday: 8:00 a.m.–4:00 p.m. CT 9:00 a.m.–5:00 p.m ET Closed for training on the 2nd and 4th Friday of the month: 11:00 a.m.‑3:00 p.m. CT 12:00 p.m.‑4:00 p.m. ET |
JK | States | Phone Number | Hours of Service |
---|---|---|---|
Part A and FQHC | CT, MA, ME, NH, NY, RI, VT | 855-593-8047 | Monday–Friday: 8:00 a.m.–4:00 p.m. ET Closed for training on the 2nd and 4th Friday of the month: 12:00-4:00 p.m. ET |
HHH | CT, MA, ME, NH, RI, VT | 855-593-8047 | Monday–Friday: 8:00 a.m.–4:00 p.m. ET Closed for training on the 2nd and 4th Friday of the month: 12:00-4:00 p.m. ET |
The National Government Services Provider Customer Care Department has direct telephone lines available for provider enrollment inquiries.
Please use the following toll-free provider enrollment number for your region:
Please Note: Provider enrollment representatives will only be able to assist those listed as the contact person on the application, the provider themselves, and/or the authorized/delegated official for the practice.
State/Region | Toll-Free Number | Hours of Service |
---|---|---|
CT, ME, MA, NH, NY, RI, VT | 888-379-3807 | Monday–Friday: 8:00 a.m.–4:00 p.m.* ET Closed for training on the 2nd and 4th Friday of the month: 12:00–4:00 p.m. ET |
IL, MN, WI | 877-908-8476 | Monday–Friday: 8:00 a.m.–4:00 p.m.* CT * Due to heavy volume, the best time to allow us to assist you are 8:00-9:00 a.m. CT Closed for training on the 2nd and 4th Friday of the month: 11:00 a.m.‑3:00 p.m. CT |
Contact the Provider Enrollment line regarding the following:
Questions pertaining to issues other than the above should be directed to the Provider Contact Center.
Please have the following information ready when you call so we can help answer your questions as quickly as possible:
State | MAC Appeals Address | Qualified Independent Contractor Address |
---|---|---|
CT, MA, ME, NH, NY, RI, VT | National Government Services, Inc.
Appeals Department P.O. Box 7111 Indianapolis, IN 46207-7111 |
C2C Innovative Solutions, Inc.
QIC Part A East Appeals P.O. Box 45305 Jacksonville, FL 32232-5305 |
IL, MN, WI | National Government Services, Inc.
Appeals Department P.O. Box 6474 Indianapolis, IN 46206-6474 |
Maximus Federal Services
Medicare Part A West 3750 Monroe Ave. Suite 706 Pittsford, NY 14534 |
Send written requests for an ALJ hearing to the entity specified in the QIC’s reconsideration notice. The notice will include the address for filing a request for ALJ hearing.
Send requests for a MAC review to:
Department of Health and Human Services
Departmental Appeals Board, MS 6127
Medicare Appeals Council
330 Independence Avenue, SW
Cohen Building, Room G-644
Washington, DC 20201
Send requests for a judicial review to:
Department of Health and Human Services
General Counsel
200 Independence Avenue, SW
Washington, DC 20201
Jurisdiction 6 | Telephone Reopening Unit
Contact Number |
Hours of Service |
---|---|---|
Illinois | 877-867-3418, Press 1 | 8:00 a.m.–4:00 p.m. CT
Closed for training on the 2nd and 4th Friday of the month: 11:00–3:00 p.m. CT |
Minnesota | 877-867-3418, Press 2 | 8:00 a.m.–4:00 p.m. CT
Closed for training on the 2nd and 4th Friday of the month: 11:00 a.m.–3:00 p.m. CT |
Wisconsin | 877-867-3418, Press 3 | 8:00 a.m.–4:00 p.m. CT
Closed for training on the 2nd and 4th Friday of the month: 11:00 a.m.–3:00 p.m. CT |
Jurisdiction K | Telephone Reopening Unit
Contact Number |
Hours of Service |
---|---|---|
New York | 888-812-8905, Press 1 | 8:00 a.m.–4:00 p.m. ET
Closed for training on the 2nd and 4th Friday of the month: 12:00–4:00 p.m. ET |
Connecticut | 888-812-8905, Press 2 | 8:00 a.m.–4:00 p.m. ET
Closed for training on the 2nd and 4th Friday of the month: 12:00–4:00 p.m. ET |
Maine | 888-812-8905, Press 3 | 8:00 a.m.–4:00 p.m. ET
Closed for training on the 2nd and 4th Friday of the month: 12:00–4:00 p.m. ET |
New Hampshire | 888-812-8905, Press 4 | 8:00 a.m.–4:00 p.m. ET
Closed for training on the 2nd and 4th Friday of the month: 12:00–4:00 p.m. ET |
Vermont | 888-812-8905, Press 5 | 8:00 a.m.–4:00 p.m. ET
Closed for training on the 2nd and 4th Friday of the month: 12:00–4:00 p.m. ET |
Rhode Island | 888-812-8905, Press 6 | 8:00 a.m.–4:00 p.m. ET
Closed for training on the 2nd and 4th Friday of the month: 12:00–4:00 p.m. ET |
Massachusetts | 888-812-8905, Press 7 | 8:00 a.m.–4:00 p.m. ET
Closed for training on the 2nd and 4th Friday of the month: 12:00–4:00 p.m. ET |
Jurisdiction / State | Redetermination Mailing Address |
---|---|
J6: Illinois, Minnesota and Wisconsin | National Government Services, Inc.
Attn: Appeals P.O. Box 6475 Indianapolis, IN 46206-6475 |
JK: Connecticut, Maine, Massachusetts, New Hampshire,
New York, Rhode Island and Vermont |
National Government Services, Inc.
P.O. Box 7111 Indianapolis, IN 46207-7111 |
State | MAC Appeals Address | Qualified Independent Contractor Address |
---|---|---|
All federally qualified health centers | National Government Services, Inc.
Appeals Department P.O. Box 6474 Indianapolis, IN 46206-6474 |
MAXIMUS Federal Services
Medicare Part A West 3750 Monroe Avenue, Suite 706 Pittsford, NY 14534-1302 |
Send written requests for an ALJ hearing to the entity specified in the QIC’s reconsideration notice. The notice will include the address for filing a request for ALJ hearing.
Send requests for a MAC review to:
Department of Health and Human Services
Departmental Appeals Board, MS 6127
Medicare Appeals Council
330 Independence Avenue, SW
Cohen Building, Room G-644
Washington, DC 20201
Send requests for a judicial review to:
Department of Health and Human Services
General Counsel
200 Independence Avenue, SW
Washington, DC 20201
Please Note: General inquiries related to Medicare coverage policies, local and national coverage determinations, billing and reimbursement must be directed to the Provider Contact Center. Additional Medical Policy contact information is listed below.
Contact the Medical Policy Unit at NGSIDEREQUESTS@anthem.com for questions about:
Contact the Medical Policy Unit at NGS.LCD.reconsideration@anthem.com for questions concerning reconsideration of an active LCD.
When draft LCDs are available, comments can be made by viewing drafts on the Medicare Coverage Database and selecting the 'Draft Contact' email link at the end of the LCD. Comments will only be considered if submitted during the formal comment period. Please send all draft comments to PartBLCDComments@anthem.com.
-Or-
National Government Services, Inc.
LCD Comments
P.O. Box 7108
Indianapolis, IN 46207-7108
Submit inquiries to the NGS CMDs at NGSCMD@anthem.com, only on clinical issues related to Medicare coverage.
Please Note: General inquiries related to Medicare coverage policies, local and national coverage determinations, billing and reimbursement must be directed to the Provider Contact Center. Additional Medical Policy contact information is listed below.
Contact the Medical Policy Unit at NGSIDERequests@anthem.com for questions about:
Contact the Medical Policy Unit at NGS.LCD.reconsideration@anthem.com for questions concerning reconsideration of an active LCD.
When draft LCDs are available, comments can be made by viewing drafts on the Medicare Coverage Database and selecting the ‘Draft Contact’ email link at the end of the LCD. Comments will only be considered if submitted during the formal comment period. Please send all draft comments to PartBLCDComments@anthem.com.
-Or-
National Government Services, Inc.
LCD Comments
P.O. Box 7108
Indianapolis, IN 46207-7108
Submit inquiries to the NGS CMDs at NGSCMD@anthem.com, only on clinical issues related to Medicare coverage.
Please Note: General inquiries related to Medicare coverage policies, local and national coverage determinations, billing and reimbursement must be directed to the Provider Contact Center. The Medical Policy Unit contact information below is intended exclusively for IDE requests, LCD reconsiderations and the draft LCD comment process.
Contact the Medical Policy Unit at NGS-IDE-NewCoverage@wellpoint.com for questions about:
Contact the Medical Policy Unit at NGS.LCD.reconsideration@anthem.com for questions concerning reconsideration of an active LCD.
To make a reconsideration request, refer to the Local Coverage Determination Reconsideration Process—Medical Policy Article (A47355).
When draft LCDs are available, comments can be made by viewing drafts on the Medicare Coverage Database and selecting the 'Draft Contact' email link at the end of the LCD.
Comments will only be considered if submitted during the formal comment period.
Please send all draft comments to PartBLCDComments@anthem.com
-Or-
National Government Services, Inc.
LCD Comments
P.O. Box 7108
Indianapolis, IN 46207-7108
Please Note: General inquiries related to Medicare coverage policies, local and national coverage determinations, billing and reimbursement must be directed to the Provider Contact Center. Additional Medical Policy contact information is listed below.
Contact the Medical Policy Unit at NGSIDERequests@anthem.com for questions about:
Contact the Medical Policy Unit at NGS.LCD.reconsideration@anthem.com for questions concerning reconsideration of an active LCD.
To make a reconsideration request, refer to the Local Coverage Determination Reconsideration Process—Medical Policy Article (A47355).
When draft LCDs are available, comments can be made by viewing drafts on the Medicare Coverage Database and selecting the 'Draft Contact' email link at the end of the LCD.
Comments will only be considered if submitted during the formal comment period.
Please send all draft comments to PartBLCDComments@anthem.com
-Or-
National Government Services, Inc.
LCD Comments
P.O. Box 7108
Indianapolis, IN 46207-7108
Submit inquiries to the NGS CMDs at NGSCMD@anthem.com, only on clinical issues related to Medicare coverage.
State/Region | Contact Information |
---|---|
Jurisdiction 6 and Jurisdiction K
|
Bobbi Jo Luciano
Office: South Portland, ME 207-253-3382 Email: Bobbi.Jo.Luciano@anthem.com Sharon Townsend Office: South Portland, ME 207-253-3619 Email: Sharon.Townsend@anthem.com |
State/Region | Contact Information |
---|---|
Jurisdiction 6 | Lisa Beatty 414-877-0018 Email: Lisa.Beatty@anthem.com Lori Walker 414-447-9229 Email: Lori.Walker@anthem.com |
Jurisdiction K | Amanda Schultz Office: Syracuse, NY 315-442-4563 Email: amanda.schultz@anthem.com |
State/Region | Contact Information |
---|---|
Jurisdiction 6
|
John Stoll, Manager 262-202-6053 Email: John.Stoll@anthem.com Kim Hitzemann 262-456-7122 Email: Kim.Hitzemann@anthem.com |
Jurisdiction K | Christine Klimek, Manager
Office: Syracuse NY 315-442-4039 Email: Christine.Chamberlain@anthem.com Deb Thomsen Office: Syracuse, NY 315-442-4076 Email: Deborah.Thomsen@anthem.com Jeff Foster Office: Indianapolis, IN 317-841-4576 Email: Jeff.Foster@anthem.com Maria Grindle Office: South Portland, ME 207-253-3350 Email: Maria.Grindle@anthem.com |
State/Region | Contact Information |
---|---|
Jurisdiction 6 | Kelly Foster, Manager
Office: Syracuse, NY 315-442-4045 Email: Kelly.Foster@anthem.com Kevin Glorioso, Manager Office: Syracuse, NY 315-443-4046 Email: Kevin.Glorioso@anthem.com |
Jurisdiction K | Sandra O’Connor, Manager Office: Syracuse, NY 315-442-4986 Email: Sandra.OConnor@anthem.com Lynn Watts, Manager Office: Indianapolis, IN 317-595-4779 Lynn.Watts@anthem.com |
State/Region | Contact Information |
---|---|
All | Email: NGSCostReportAppeal2@Anthem.com
Hard Copy only: National Government Services, Inc. MP: INA101-AF42 8115 Knue Road Indianapolis, IN 46250 -Or- Courier only: National Government Services, Inc. MP: INA101-AF42 P.O. Box 7191 Indianapolis, IN 46207-7191 Danene Hartley 304-346-7612 Email: Danene.Hartley@anthem.com Pam VanArsdale 513-448-1086 Email: Pam.VanArsdale @anthem.com Celeste Stabler 803-351-3346 Email: Celeste. Stabler@anthem.com Kyle Browning, Manager 618-731-1655 Email: Kyle.Browning@anthem.com Kathy Hales, Manager 317-841-4585 Email: Kathy.Hales@anthem.com |
DDE is a process that allows remote users online connectivity to the FISS, or mainframe, used by National Government Services to process Medicare claims. FISS/DDE connectivity will allow you to:
DDE is a process that allows remote users online connectivity to the FISS, or mainframe, used by National Government Services to process Medicare claims. FISS/DDE connectivity will allow you to:
DDE is a process that allows remote users online connectivity to the FISS, or mainframe, used by National Government Services to process Medicare claims. FISS/DDE connectivity will allow you to do the following:
The National Government Services Provider Contact Centers will be closed in 2019 to observe the following corporate holidays:
Date | Corporate Holiday Observed |
---|---|
Monday, January 1 | New Year’s Day |
Monday, January 15 | Martin Luther King Jr. Day |
Monday, May 27 | Memorial Day |
Thursday, July 4 | Independence Day |
Monday, September 2
|
Labor Day |
Thursday, November 28 | Thanksgiving Day |
Friday, November 29 | Day after Thanksgiving |
Wednesday, December 25 | Christmas Day |
State/Region | Contact Information |
---|---|
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont | Bobbi Jo Luciano
Office: South Portland, ME 207-253-3382 Email: Bobbi.Jo.Luciano@anthem.com Sharon Townsend Office: South Portland, ME 207-253-3619 Email: Sharon.Townsend@anthem.com |
FQHC (All), Illinois, Minnesota and Wisconsin | Bobbi Jo Luciano
Office: South Portland, ME 207-253-3382 Email: Bobbi.Jo.Luciano@anthem.com Sharon Townsend Office: South Portland, ME 207-253-3619 Email: Sharon.Townsend@anthem.com |
State/Region | Contact Information |
---|---|
Connecticut, Maine, Massachusetts, New Hampshire,
New York, Rhode Island, Vermont |
Amanda Schultz
Office: Syracuse, NY 315-442-4563 Email: PSR@anthem.com |
FQHC (All), Illinois, Minnesota and Wisconsin | Lisa Beatty
414-877-0018 Email: PSR@anthem.com |
State/Region | Contact Information |
---|---|
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont | Christine Klimek, Manager
Office: Syracuse, NY 315-442-4039 Email: Christine.Chamberlain@anthem.com Deb Thomsen Office: Syracuse, NY 315-442-4076 Email: Deborah.Thomsen@anthem.com Jeff Foster Office: Indianapolis, IN 317-841-4576 Email: Jeff.Foster@anthem.com Maria Grindle Office: South Portland, ME 207-253-3350 Email: Maria.Grindle@anthem.com |
FQHC (All), Illinois, Minnesota and Wisconsin | John Stoll 262-202-6053 Email: John.Stoll@anthem.com Kim Hitzemann 262-456-7122 Email: Kim.Hitzemann@anthem.com |
State/Region | Contact Information |
---|---|
Connecticut, Maine, Massachusetts, New Hampshire,
New York, Rhode Island, Vermont |
Sandra O’Connor, Manager
Office: Syracuse, NY 315-442-4986 Email: Sandra.OConnor@anthem.com Lynn Watts, Manager Office: Indianapolis, IN 317-595-4779 Lynn.Watts@anthem.com |
Illinois, Minnesota and Wisconsin |
Kelly Foster, Manager
Office: Syracuse, NY 315-442-4045 Email: Kelly.Foster@anthem.com Kevin Glorioso, Manager Office: Syracuse, NY 315-442-4046 Kevin.Glorioso@anthem.com |
FQHC (All) | John Stoll 262-202-6053 Email: John.Stoll@anthem.com |
State/Region | Contact Information |
---|---|
Connecticut, FQHC (All), Illinois, Maine, Massachusetts, Minnesota, New Hampshire, New York, Rhode Island, Vermont, Wisconsin | Email: cost.report.reopenings@anthem.com |
State/Region | Contact Information |
---|---|
Connecticut, FQHC (All) Illinois, Maine, Massachusetts,Minnesota, New Hampshire, New York, Rhode Island, Vermont, Wisconsin, |
Email: NGSCostReportAppeal2@Anthem.com
Hard Copy only: National Government Services, Inc. MP: INA101-AF42 P.O. Box 7191 Indianapolis, IN 46207-7191 Courier only: National Government Services, Inc. MP: INA101-AF42 8115 Knue Road Indianapolis, IN 46250 |
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont |
Pam VanArsdale
513-448-1086 Email: Pam.VanArsdale@anthem.com Celeste Stabler 803-351-3346 Email: Celeste.Stabler@anthem.com Kyle Browning, Manager 618-731-1655 Email: Kyle.Browning@anthem.com |
Illinois, Minnesota, Wisconsin, FQHC (All) | Danene Hartley
304-346-7612 Email: Danene.Hartley@anthem.com Kathy Hales, Manager 317-841-4585 Email: Kathy.Hales@anthem.com |
State/Region | Contact Information |
---|---|
Connecticut, Illinois, Maine, Massachusetts, Minnesota, New Hampshire, New York, Rhode Island, Vermont, Wisconsin | Email: Self Reported Hospice Cap@anthem.com |
State/Region | Contact Information |
---|---|
Connecticut, Illinois, Maine, Massachusetts, Minnesota, New Hampshire, New York, Rhode Island, Vermont, Wisconsin | Email: Ngsprovbaseddeterminations@anthem.com |
All Regions: For further information please contact the Provider Contact Center (PCC) located under Contact Us.
All Regions: For further information please contact the PCC located under Contact Us.
(CID number on CERT record request, cover sheet, or bar-coded cover sheet)
Preferred methods: Electronic or Fax
Providers using secure gateway “esMD” may submit records by designating CERT.
Fax: 804-261-8100
Mail option:
CERT Documentation Center
1510 East Parham Rd.
Henrico, VA 23228
Option to Mail Medical Records on CD
Providers submitting documentation via CD should send the password to certmail@admedcorp.com; use the CID number in the subject line of your email (no PHI).
Note: There is no need for the provider to encrypt the email. Following this procedure will ensure there is no delay in processing the documentation.
Toll-Free: 888-779-7477 or 443-663-2699