Customer Care
State/
Jurisdiction |
Interactive Voice Response (IVR) |
Contact Center |
Written
General Inquiries |
|
Indiana |
866-250-5665 |
866-276-8129
TTY: 888-897-7541 |
National Government Services, Inc.
P.O. Box 7073
Indianapolis , Indiana 46207-7073 |
|
Kentucky |
866-290-4036 |
866-276-9558
TTY: 888-897-7541 |
National Government Services, Inc.
P.O. Box 7073
Indianapolis , Indiana 46207-7073 |
|
New Jersey |
877-567-9235 |
888-855-4346
|
National Government Services, Inc.
P.O. Box 7052
Indianapolis , Indiana 46207-7052 |
|
New York |
877-869-6504
(Downstate NY- includes the following counties: Bronx, Columbia, Delaware, Dutchess, Greene, Kings, Nassau, New York, Orange, Putnam, Richmond, Rockland, Suffolk, Sullivan, Ulster, West Chester)
|
866-837-0241
TTY: 866-786-7155 |
National Government Services, Inc.
P.O. Box 7052
Indianapolis , Indiana 46207-7052 |
| 877-868-7965 (Queens county) |
877-567-7173
(Upstate NY- includes the following counties: Albany, Allegany, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Cortland, Erie, Essex, Franklin, Fulton, Genesee, Hamilton, Herkimer, Jefferson, Lewis, Livingston, Madison, Monroe, Montgomery, Niagara, Oneida, Onondaga, Ontario, Orleans, Oswego, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Schuyler, Seneca, Steuben, St. Lawrence, Tioga, Tompkins, Warren, Washington, Wayne, Wyoming, Yates) |
|
Connecticut |
866-419-9455 |
866-837-0241
TTY: 866-786-7155 |
National Government Services, Inc.
P.O. Box 7052
Indianapolis , Indiana 46207-7052 |
Hours Available*
IVR:
Monday–Friday: 6:00 a.m.–7:00 p.m. Eastern Time (ET)
Saturday: 7:00 a.m.–3:00 p.m. ET
* IVR hours represent general availability for access to all menu options. The IVR is available 24-hours a day, seven days a week. Menu options that require system access (e.g., the Common Working File) are limited to that systems availability.
Contact Center :
Monday, Tuesday, Wednesday and Friday: 8:00 a.m.– 4:00 p.m. ET
Thursday: 8:00 a.m.– 2:00 p.m. ET
Training hour closure time: Thursdays 2:00–4:00 p.m. ET
Please view our holiday schedule to learn when the National Government Services Customer Care Contact Center will be closed.
Freedom of Information Act Inquiries
National Government Services, Inc.
P.O. Box 50454
Indianapolis , Indiana 46250-0454
Fax: 317-841-4518
Written Correspondence Form
Download and input your inquiry directly onto the Written Correspondence Form. Once completed, print and send to the appropriate address as indicated on the form.
Centers for Medicare & Medicaid Services Offices
The Centers for Medicare & Medicaid Services has central offices located in Baltimore, Maryland and Washington, D.C., and has ten regional offices  located throughout the country.
Page last modified: 12/30/2008
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