Medicare Monthly Review:Home Health and Hospice Providers in Region 1

Note: Should you have landed here as a result of a search engine (or other) link, be advised that these files contain material which is copyrighted by the American Medical Association (AMA). You are forbidden to download the files unless you read, agree to and abide by the provisions of the copyright statement. Read the copyright statement now (you will be linked back to here).

	National Government Services, Inc. Medicare Monthly Review Part A and B
A Combined Part A and Part B Newsletter

July 2008

Announcing the New Electronic Data Interchange (EDI) Interactive Voice Response (IVR)

National Government Services will be implementing an Interactive Voice Response (IVR) on the EDI Help Desk (1-877-273-4334) in the third quarter of 2008. The EDI IVR application will assist electronic submitters through a speech-activated interface that responds to a user’s voice. Touch tone capability will be available in the event a user is unable to successfully speak to the IVR.

By implementing the EDI IVR, electronic submitters will have the ability to reset EDI passwords automatically without having to wait and speak to an EDI Help Desk Technician. This new feature will expedite the processing of EDI password reset requests for all National Government Services electronic submitters.

National Government Services is implementing the EDI IVR to enhance the quality and timeliness of the customer service provided to electronic submitters through our EDI Help Desk. Further details and upcoming training documents will be available and announced through our Listserv and Web site (www.NGSMedicare.com).