About Us

Throughout the country, National Government Services, Inc. has efficient operational, financial, and human resources in place that position the organization as a national leader in Medicare.

Facts at a Glance

  • National Government Services, Inc. has served as a Medicare contractor with the CMS since 1966.
  • National Government Services is ISO 9001:2008 Certified.
  • National Government Services serves nearly 27 million People with Medicare in 23 states and five U.S. Territories. National Government Services serves 276 members of Congress.
  • National Government Services administers the Medicare Part A (hospital insurance) contract for the states of Connecticut, Illinois, Maine, Massachusetts, Minnesota, New Hampshire, New York, Rhode Island, Vermont, and Wisconsin serving over 13,700 Part A providers of service.
  • National Government Services administers the Medicare home health and hospice contract for the states of Alaska, Arizona, California, Connecticut, Hawaii, Idaho, Maine, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, Wisconsin, and the U.S. Territories of American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands serving nearly 5,500 home health and hospice providers of service.
  • National Government Services currently administers the Medicare free standing FQHC contract serving over 3,400 FQHCs in 44 states.
  • National Government Services administers the Medicare Part B (medical insurance) contract for the states of Connecticut, Illinois, Maine, Massachusetts, Minnesota, New Hampshire, New York, Rhode Island, Vermont, and Wisconsin serving nearly 550,000 Part B physicians and providers of service.
  • National Government Services administers the Medicare DMEPOS contract for the states of Illinois, Indiana, Kentucky, Michigan, Minnesota, Ohio, and Wisconsin which serves over 19,500 DMEPOS suppliers.
  • National Government Services processed over 158 million Medicare claims and administered benefits of more than $55.7 billion from the Medicare Trust Fund in 2013.
  • Responded to over 6.6 million phone and IVR calls, 64,000 written inquiries,and 730 Congressional inquiries from the Medicare community in 2013.
  • National Government Services’ Information Technology divisions are appraised at Maturity Level 4 using Carnegie Mellon’s SEI CMMI. NGD, a division of National Government Services, achieved a Maturity Level 4 appraisal.
  • National Government Services developed and maintains the NGD system 24 hours a day, 365 days a year. NGD interacts with all Medicare claims processing systems and other multiple government data sources which is capable of hosting 20,000 agents, thousands of Web users, and processes over 7.5 million inquiries per month.

Note: The information above is an attempt to capture workload numbers from calendar and fiscal year 2013. These workload numbers are to be used as a guide only and are expected to grow with 2014 data.

Current as of February 2014

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