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NGSConnex Online Application – Transactions That Can Save Time and Money!

NGSConnex Features

NGSConnex External Link is the online Web application developed by National Government Service that provides you with access to valuable Medicare tools and information, such as:

  • Beneficiary eligibility and entitlement information
  • Query for your claims status
  • View your provider/supplier demographic information
  • Query for your financial data
  • View same and similar information (durable medical equipment [DME] suppliers only)
  • Initiate reopening and/or redetermination requests
  • Obtain the status of all redetermination/reopening requests
  • And more!

NGSConnex External Link offers superior search capabilities that help make it fast and easy for you to find the information you need without having to place calls to the National Government Services Provider Contact Center or interactive voice response (IVR) system.

There is no cost to access NGSConnex and it only requires you to have an e-mail address and Internet access. To get started follow the NGSConnex Setup Instructions below.

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NGSConnex System Requirements 

National Government Services Connex is currently compatible with the following operating system/browser combinations:

 

Browser


 

Client Operating System Microsoft Internet Explorer (IE) 7.x Microsoft IE 8.x Microsoft IE 9.x Mozilla Firefox
3.x–20.x
Google Chrome
13.x–27.x
Microsoft Windows XP Service Pack 2+
Microsoft Windows Vista
Microsoft Windows 7 Χ  √   √  √  √

√ = Yes    Χ = No

* Note to IE Users: When accessing the  https://www.NGSConnex.com External Link application home page, if you receive a Page Cannot Be Displayed error, please follow these steps:

  • From the IE browser, go to the menu and select Tools > Internet Options
  • Click on the Advanced tab
  • Under Settings, scroll down to the Security section and check the Use TLS 1.0 checkbox
  • Re-launch the https://www.NGSConnex.com External Link application

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NGSConnex Setup Instructions

Step 1: Go to National Government Services Connex at https://www.NGSConnex.com External Link
 
Step 2: Setup a New User Account
  1. Read the standard disclaimer and click the I Agree button to continue
  2. Click the New User link on the log in screen
  3. Read the Online Services and Web Confidentiality Agreements, check the box at the end of the agreements and click the I Agree button to continue
  4. Enter your information in the following fields:
    1. First Name
    2. Last Name
    3. E-mail
    4. Time Zone – Click the arrow and choose your local time zone from the list
    5. User ID – Create your user ID by entering four alpha and three numeric characters, e.g., ABCD123
    6. Password – Create your password by using the password requirements provided at the bottom of the screen
    7. Verify Password – Reenter the password selected
    8. Challenge Question – Click on the arrow and choose your challenge question
    9. Challenge Answer – Enter the answer to your challenge question
  5. Click on the Next button to continue
  6. When your account has been successfully created, you will see a confirmation message; click the Return to Welcome and Login Page link on the Thank You page
Step 3: Log into NGSConnex (https://www.NGSConnex.com)
  1. Enter your ID in the User ID field. This is the user ID you created in step 2 above
  2. Enter your password in the Password field. This is the password you created in step 2 above
  3. Click on the OK button

Note: When you create your account to access National Government Services Connex, you will be able to log in, but you will not be able to access the My Provider Profile tab, My Claims tab, Entitlement tab, My Financials tab, My Redeterminations/Reopenings tab, My History tab, or My Inquiries tab until you complete the data access request process below in the following step.

Step 4: Determine who will be the local security officer (LSO) for your organization/company

Each provider/supplier that accesses NGSConnex must have an LSO. This individual will be responsible for reviewing, approving, declining, and removing data access for the individual users in the organization. Each provider/supplier organization must designate at least one LSO before users can begin submitting data access requests. National Government Services recommends two LSO for each company so there will be a back-up in place.

Note: If an LSO is already approved for your organization, move to step 6.

Step 5: Have the LSO setup the My User Profile Tab (the LSO must be approved before any additional users can obtain access)

Note: If an LSO is already approved for your company move to the next step.

  1. Click the My User Profile tab
  2. If requesting access to one provider account (Provider Transaction Access Number [PTAN]/National Provider Identifier [NPI] combination), move to the next step. If requesting access to multiple provider accounts:
    1. Click on the Show More button on the right hand side of the screen
    2. Click the Edit button under the User Profile panel
    3. In the Default System Access Values panel, enter values for any of the following fields that you want to be auto-populated for any accounts that will be created: National Provider Identifier (NPI), Provider Transaction Access Number (PTAN), tax identification number (TIN), Line of Business, State, Contract, My Provider Profile (checkbox), My Claims (checkbox), Entitlement (checkbox), and My Financials (checkbox).
    4. Click the Save button.
  3.  In theSystem Access panel, click the New button
  4.  Enter your information into the following fields listed under System Access. Some fields may be prepopulated.
    1. NPI (National Provider Identifier)
    2. PTAN (Provider Transaction Access Number)
    3. TIN (tax identification number)
    4. CSN (customer service number) – Leave this field blank. The CSN will be automatically generated once an LSO receives and enters the access code from National Government Services.
    5. Line of Business
    6. State
    7. Select the checkboxes for the items you are requesting access. An LSO should check all the boxes to request access to everything available in the system.
    8. User Management – Click on this checkbox
    9. Check Number – Enter a check/electronic funds transfer (EFT) number from National Government Services received in the last 90 days
    10. Check Amount – Enter the amount of the check/EFT selected under the check number field
    11. Access Code – If this is your first LSO request, you will not enter a value in the Access Code field at the time you generate the initial request. When National Government Services approves the first LSO request for a provider account, an access code will be generated and mailed to your billing address within 7–10 business days. This access code will activate your LSO access.
    12. Click the Save button

Note: Complete steps a–l above for each of your individual PTANs/NPIs that you are requesting access. The letter that contains the access code will provide the instructions necessary to complete the final setup steps for the LSO data access request. The LSO will enter the access code into the My User Profile tab, under System Access once the letter is received. The LSO is the only user that must wait for an access code to be mailed. LSOs will not complete step 6 shown below but must approved access for others within the company once they submit a request in Connex.

Step 6: Have other users (those not considered and LSO) within your organization setup the My User Profile Tab

Note: Additional users cannot request access until the LSO from their organization is approved and has received the access code from National Government Services and entered the access code into the My User Profile tab, under System Access.

  1. Click the My User Profile tab
  2. If requesting access to one provider account (Provider Transaction Access Number [PTAN]/National Provider Identifier [NPI] combination), move to the next step. If requesting access to multiple provider accounts
    1. Click on the Show More button on the right hand side of the screen.
    2. Click the Edit button under the User Profile panel.
    3. In the Default System Access Values panel, enter values for any of the following fields that you want to be auto-populated for any accounts that will be created: NPI, PTAN, TIN, Line of Business, State, Contract, My Provider Profile (checkbox), My Claims (checkbox), Entitlement (checkbox), and My Financials (checkbox).
    4. Click the Save button.
  3. In the System Access panel, click the New button
  4.  Read the Online Services and Web Confidentiality Agreements, check the box at the end of the agreements and click the I Agree button to continue
  5. Enter your information into the following fields:
    1. NPI (National Provider Identifier)
    2. PTAN (Provider Transaction Access Number)
    3. TIN (tax identification number)
    4. CSN – Enter the customer service number (CSN); this number is provided to you by your LSO. The LSO can locate the CSN by logging into Connex under their ID and password, click on the My User Profile tab and the CSN is located under System Access.
      Note:
      There is a unique CSN for each provider account. If you are registering for more than one provider account, be sure to obtain the CSN for each one.
    5. Line of Business
    6. State
    7. Select the checkboxes for the items you are requesting access.
    8. User Management – Leave unchecked; this is for LSO’s only
    9. Check Number – Leave blank; this is for LSO’s only
    10. Check Amount – Leave blank; this is for LSO’s only
    11. Access Code – Leave blank; this is for LSO’s only
    12. Click the Save button

Note: Complete steps a–l above for each of your individual PTANs/NPIs that you are requesting access. There is a unique CSN for each provider account that must be obtained from your LSO. If you are registering for more than one provider account, be sure to obtain the CSN for each one.

Notify your LSO that you completed a request and need them to approve it.

Step 7: LSO to approve access

The LSO must approve or decline access requested by others within their organization. Once the LSO approves a request, the status field under System Access (My User Profile tab) will change to Approved.

To approve or decline access the LSO must:

  1. Log into Connex under their ID and password
  2. Click the User Management tab
  3. In the System Access panel, click the arrow to the left of the user they are approving or declining
  4. Review the System Access Detail panel and make any necessary modifications to the requested access. If you want the user to have LSO access, you can check the User Management option in this area. If you do not want them to have this access, be sure this option is not checked. LSOs may also uncheck any of the boxes at the bottom of the screen that they do not want the user to have access.
  5. Click the Approve or Decline button.
Step 8: Obtain information through the NGSConnex system

At this point you have completed the registration process. Use the menu bar at the top of the screen to obtain the information available through the NGSConnex system.

Connex users can find step-by-step instructions on how to use all features within Connex in the Quick Steps Job Aid External Link posted on the home page of the Connex Web site under the Links section.

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NGSConnex Frequently Asked Questions 

Question: When is National Government Services Connex available?

Answer: National Government Services Connex is accessible 24 hours a day. However, NGSConnex will allow limited transactions during the hours of 6:00 p.m.–7:00 a.m. eastern time (ET) Monday–Friday and 2:00 p.m.–7:00 a.m. ET Saturday and all day Sunday. During this time users will not be able to initiate transactions for the My Provider Profile, My Claims, and My Financials screens or create provider accounts.

Question: What is a provider account?

Answer: A provider account is a relationship between an individual Provider Transaction Access Number (PTAN), National Provider Identifier (NPI), and Tax Identification Number (TIN). Some organizations may access data for multiple provider accounts in National Government Services Connex.

Question: What is an access code?

Answer: The access code is a unique code that activates LSO access for an individual PTAN, NPI, TIN provider account in National Government Services Connex. This code is provided by National Government Services the first time an organization designates an LSO for a specific provider account.

When an LSO enters the code in the System Access section from the My User Profile page, a customer service number (CSN) is generated.

Question: What is a customer service number (CSN)?

Answer: The CSN is a unique ID that defines a relationship between an individual PTAN, NPI, TIN provider account. Local security officers (LSOs) will provide the CSN to users requesting data access to a specific provider account in National Government Services Connex.

Question: What does LSO mean?

Answer: LSO stands for Local Security Officer. Each provider organization will designate local security officer(s) who will be responsible for reviewing, approving, declining and removing data access for the individuals within their organization.

Question: Is there a phone number to call for assistance with the NGSConnex system?

Answer: National Government Services recommends that NGSConnex users review the setup instructions and Quick Steps Job Aid PDF External for assistance with the NGSConnex application. If you still need assistance after reviewing these resources, please call the Provider Contact Centers for your line of business.

 
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Last Modified: 2/27/14
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