EDI Help Desk Phone Number: 1-877-273-4334
Option 1 |
Jurisdiction B DME MAC Suppliers |
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Option 1 - Claim Status Inquiry Password Resets |
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Option 2 - All Other Calls |
Option 2 |
Medicare Part B Providers |
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Option 1 – Password Resets |
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Option 2 – All Other Non-Password Related Calls |
Option 3 |
Medicare Part A Providers |
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Option 1 – Password Resets |
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Option 2 – All Other Non-Password Related Calls |
Option 4 |
Latest EDI News |
EDI Help Desk E-mail Support:
Please allow 48 hours response time for all E-mail requests
EDI Help Desk E-Mail Inquiry Form Complete this form for assistance with EDI Issues or inquiries.
"Terms of Service" for E-mail requests.
Hours of Operation
8:00 a.m. to 4:00 p.m. (Eastern Time)
Monday – Friday
The EDI Help Desk will be open until 6:00 p.m. (Eastern Time) for Password Reset Calls only.
Part A Providers in Maine, Massachusetts, New Hampshire, and Vermont:
EDI Help Desk Phone Number: 888-476-7218 – option 5
Fax: 207-253-3646
Hours of Operation
8:00 a.m. to 4:30 p.m. ET
Monday–Friday
Part B Providers in New Jersey
EDI Help Desk Phone Number: 866-488-0546
Press Option 1 for Medicare Part B EDI-related inquiries, then press:
Option 1 |
General EDI-related Inquiries, HIPAA, X12N, Help, and Troubleshooting |
Option 2 |
Medicare Claims Express (MCE) Software Support |
Hours of Operation
8:30 a.m. to noon and 1:00 to 4:30 p.m.
Monday–Friday
E-mail Support:
Part B providers in New Jersey may submit their questions to Highmark Medicare Services
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