EDI Help Desk Information

Issues that can be addressed by the Jurisdiction B DME MAC EDI Help Desk include:

• Claim Status Inquiry (CSI) – Enrollment, Logon/User ID or Password Resets
• Electronic Funds Transfer (EFT) – Enrollment

EDI Help Desk Phone Number: 1-877-273-4334

EDI Help Desk E-mail Support:

Please allow 48 hours response time for all E-mail requests

EDI Help Desk E-Mail Inquiry Form Complete this form for assistance with EDI Issues or inquiries.

"Terms of Service" for E-mail requests.

Hours of Operation

8:00 a.m. to 4:00 p.m. (Eastern Time)
Monday – Friday

CEDI Help Desk:

For assistance with the transmission of electronic claims, electronic front end reports, delivery of Electronic Remittance Advices (ERA) or the 276/277 Claim Status Request/Response Transactions, contact the CEDI Help Desk.