About Us

Throughout the country, National Government Services, Inc. has efficient operational, financial, and human resources in place that positions the organization as a national leader in Medicare.

Facts at a Glance

• Has served as a Medicare contractor since 1966.
• Serves over 22.7 million People with Medicare in 20 states and 5 U.S. Territories. National Government Services serves 272 members of Congress.
• International Organization for Standardization—ISO 9001:2000 Certified.
• Information Technology Organization was appraised as a Maturity Level 3 organization using Carnegie Mellon’s Software Engineering Institute (SEI) Capability Maturity Model® Integration (CMMI).
• Administer the Medicare Part A (hospital insurance) contract for the states of Connecticut, Illinois, Indiana, Kentucky, Michigan, New York, Ohio, Virginia, West Virginia, and Wisconsin serving nearly 16,000 Part A providers of service.
• Administer the Medicare home health and hospice contract for the states of Alaska, Arizona, California, Hawaii, Idaho, Michigan, Minnesota, Nevada, New Jersey (home health only), New York, Oregon, Washington, Wisconsin, and the U.S. Territories of American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands serving over 6,000 home health and hospice providers of service.
• Administer the Medicare Part B (medical insurance) contract for the states of Connecticut, Indiana, Kentucky, and New York serving over 115,600 Part B physicians and providers of service.
• Awarded the Jurisdiction B Durable Medical Equipment Medicare Administrative Contractor (DME MAC) for the states of Illinois, Indiana, Kentucky, Michigan, Minnesota, Ohio, and Wisconsin which serves over 22,225 durable medical equipment suppliers.
• Currently, administers all the Part A functions for free-standing federally qualified health centers (FQHC) nationwide serving over 3,200 FQHC clinics.
• Developed and maintains the Next Generation Desktop (NGD) system that is available 24 hours a day, 365 days a year, interact with all Medicare claims processing systems, and multiple government data sources, are capable of hosting 5,000 agents, thousands of web users, and can process over 2 million inquiries per month.
• Processed over 200 million Medicare claims and administered benefits of more than $96.9 billion from the Medicare Trust Fund in 2008.
• Responded to over 11.6 million phone calls, 54,600 written inquiries, and 1,450 Congressional inquiries from the Medicare community in 2008.

Note: The information above is an attempt to capture workload numbers from calendar and fiscal year 2008. These workload numbers are to be used as a guide only.

Doing Business with National Government Services

Vendors interested in doing business with National Government Services should download a copy of National Government Services’ Purchase Order Terms and Conditions. 

Accessibility Statement

Our Web site employs many features to make the information more accessible to people with disabilities. We provide alternate text, alternate text descriptions of our informational graphics, tables structured to facilitate assistive reader technology, and more.